At a Glance
- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA's dynamic SMR team and keep Britain moving.
- Benefits: 25 days leave, free breakdown cover, discounts, and career development.
- Other info: Energetic and resilient candidates will thrive in this fast-paced environment.
- Why this job: Play a key role in minimising downtime and maximising customer satisfaction.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
The predicted salary is between 30000 - 40000 £ per year.
Keep Britain moving - Join The AA's SMR team. We're searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you've got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
What You’ll Do
- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
Qualifications
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem-solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
Traits We Value
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer-first outcomes
Benefits
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company-funded life assurance
- Outstanding training & career development
SMR Maintenance Controller: Service Optimiser in Wymondham employer: The Automobile Association
The AA is an exceptional employer, offering a dynamic work environment where your automotive expertise can truly shine. With a strong focus on employee growth, we provide outstanding training and career development opportunities, alongside generous benefits such as 25 days of annual leave, free breakdown cover, and a pension scheme with up to 7% employer contribution. Join us in our mission to keep Britain moving, and be part of a team that values resilience, collaboration, and customer-first outcomes.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SMR Maintenance Controller: Service Optimiser in Wymondham
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at The AA. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific vehicle repair scenarios and how you've solved problems in the past. Show them you're not just mechanically-savvy but also a natural problem-solver!
✨Tip Number 3
Practice your communication skills! You’ll need to explain service outcomes clearly and effectively. Try role-playing with a friend to get comfortable discussing complex topics in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and keeping Britain moving!
We think you need these skills to ace SMR Maintenance Controller: Service Optimiser in Wymondham
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your automotive repair experience in your application. We want to see how your skills can help us optimise vehicle service outcomes, so don’t hold back!
Be Clear and Confident:When handling service queries, clarity is key. Use straightforward language to demonstrate your technical confidence and problem-solving abilities. We love a good communicator!
Tailor Your Application:Take a moment to tailor your application to the role. Mention how your experience aligns with our values of being energetic, curious, and customer-focused. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with the AA's SMR team!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Make sure you brush up on your automotive repair knowledge. Familiarise yourself with common service queries and solutions, as well as the latest trends in vehicle maintenance. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you optimised service outcomes or improved processes. This will demonstrate your ability to think on your feet and make smart commercial decisions.
✨Communicate Clearly
Practice explaining complex technical information in simple terms. The role requires effective communication with various teams, so being able to convey service outcomes clearly will be key. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready for Pressure
Since the job involves working under pressure, be prepared to discuss how you handle stressful situations. Share strategies you use to stay calm and focused, and highlight any experiences where you successfully managed tight deadlines or high-stakes scenarios.
