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- Tasks: Deliver top-notch roadside support for Volkswagen vehicles and ensure customer satisfaction.
- Company: Join The AA, representing iconic brands in motoring with a focus on cutting-edge technology.
- Benefits: Enjoy a competitive salary, flexible hours, 23 days holiday, and comprehensive training.
- Why this job: Be part of an inclusive team that values diversity and empowers your career growth.
- Qualifications: NVQ Level 3 in Vehicle Maintenance & Repair and a full UK driving licence required.
- Other info: Start and end your day at home with a fully equipped VWG van and tools.
The predicted salary is between 37000 - 50000 £ per year.
Be Better – Be part of not one, but two iconic brands. Step into a role that blends cutting-edge technology with customer-first service. As a Volkswagen Dedicated Technician with The AA, you’ll represent two of the most respected names in motoring. This is more than a technician role—it’s your chance to deliver a high-calibre experience that keeps customers moving with confidence.
What You’ll Do
- Deliver prestige roadside support for Volkswagen vehicles, using manufacturer-specific tools and diagnostics.
- Take complete ownership of the customer experience, from arrival to completion of the repair.
- Combine technical skill with excellent communication to ensure customer satisfaction every time.
- Handle a mix of warranty work, roadside diagnostics, and advanced repairs.
- Start and end your day at home with a fully equipped VWG van, tools, and uniform.
- Work 40 hours/week – currently with a 7am–8pm shift range, with flexible standby hours to suit your life.
Who You Are
- NVQ Level 3 (or equivalent) in Vehicle Maintenance & Repair.
- Confident, independent, and customer focused.
- Holds a full UK Cat B licence (max 6 points).
What You’ll Get
- A competitive base salary of £37,155, with realistic OTE of £50,000+, designed to reward dedication and skill in a high-performing team.
- Industry-leading VWG & AA training.
- 23 days holiday + bank hols (rises with service).
- Van, fuel, uniform, boots—and breakdown cover from Day 1.
- Up to 7% pension, life assurance, 24/7 GP & EAP support.
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for. Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
VWG Dedicated Technician - Maidstone - Field Based employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VWG Dedicated Technician - Maidstone - Field Based
✨Tip Number 1
Familiarise yourself with Volkswagen's latest technology and diagnostic tools. Being knowledgeable about the specific systems used in VW vehicles will not only boost your confidence but also impress the hiring team during discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This role is all about delivering a high-calibre experience, so demonstrating your ability to communicate effectively will set you apart.
✨Tip Number 3
Research The AA’s values and mission statement. Understanding their commitment to customer satisfaction and diversity will help you align your responses during the interview, showing that you're a great fit for their culture.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about training opportunities or career progression can demonstrate your eagerness to grow within the organisation.
We think you need these skills to ace VWG Dedicated Technician - Maidstone - Field Based
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the VWG Dedicated Technician position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your NVQ Level 3 (or equivalent) in Vehicle Maintenance & Repair. Include specific examples of your technical skills and customer service experience that demonstrate your ability to deliver high-calibre support.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that illustrate your ability to interact effectively with customers. This could include situations where you resolved issues or provided exceptional service.
Prepare for the Interview: Once your application is submitted, prepare for the online interview assessment by reviewing common interview questions related to technical skills and customer service. Be ready to discuss your approach to problem-solving and how you handle challenging situations.
How to prepare for a job interview at The Automobile Association
✨Showcase Your Technical Skills
Be prepared to discuss your NVQ Level 3 qualifications and any relevant experience in vehicle maintenance and repair. Highlight specific examples of how you've successfully diagnosed and repaired vehicles, especially Volkswagen models, to demonstrate your technical expertise.
✨Emphasise Customer Service
Since this role focuses heavily on customer experience, be ready to share instances where you went above and beyond for a customer. Discuss how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the company's values.
✨Familiarise Yourself with VWG Tools
Research the manufacturer-specific tools and diagnostics used by Volkswagen. Showing that you understand these tools and can use them effectively will give you an edge in the interview, as it demonstrates your readiness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work independently. Practice articulating your thought process when faced with common roadside issues or advanced repairs, as this will showcase your critical thinking and technical prowess.
