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- Tasks: Deliver top-notch roadside support for Volkswagen vehicles and ensure customer satisfaction.
- Company: Join The AA, representing iconic brands in the motoring world.
- Benefits: Enjoy a competitive salary, flexible hours, and comprehensive training with great perks.
- Why this job: Be part of an inclusive team that values diversity and empowers your career growth.
- Qualifications: NVQ Level 3 in Vehicle Maintenance & Repair and a full UK driving licence required.
- Other info: Start and end your day at home with a fully equipped VWG van and tools.
The predicted salary is between 37155 - 50000 £ per year.
Be Better – Be part of not one, but two iconic brands. Step into a role that blends cutting-edge technology with customer-first service. As a Volkswagen Dedicated Technician with The AA, you’ll represent two of the most respected names in motoring. This is more than a technician role—it’s your chance to deliver a high-calibre experience that keeps customers moving with confidence.
What You’ll Do
- Deliver prestige roadside support for Volkswagen vehicles, using manufacturer-specific tools and diagnostics.
- Take complete ownership of the customer experience, from arrival to completion of the repair.
- Combine technical skill with excellent communication to ensure customer satisfaction every time.
- Handle a mix of warranty work, roadside diagnostics, and advanced repairs.
- Start and end your day at home with a fully equipped VWG van, tools, and uniform.
- Work 40 hours/week – currently with a 7am–8pm shift range, with flexible standby hours to suit your life.
Who You Are
- NVQ Level 3 (or equivalent) in Vehicle Maintenance & Repair.
- Confident, independent, and customer focused.
- Holds a full UK Cat B licence (max 6 points).
What You’ll Get
- A competitive base salary of £37,155, with realistic OTE of £50,000+, designed to reward dedication and skill in a high-performing team.
- Industry-leading VWG & AA training.
- 23 days holiday + bank hols (rises with service).
- Van, fuel, uniform, boots—and breakdown cover from Day 1.
- Up to 7% pension, life assurance, 24/7 GP & EAP support.
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for. Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
VWG Dedicated Technician - Colchester - Field Based employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VWG Dedicated Technician - Colchester - Field Based
✨Tip Number 1
Familiarise yourself with Volkswagen's latest technology and diagnostic tools. Being knowledgeable about the specific systems used in VW vehicles will not only impress during interviews but also show your commitment to the role.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role emphasises delivering a high-calibre customer experience, be prepared to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Network with current or former employees of The AA or Volkswagen. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of scenarios where you've had to diagnose and repair issues under pressure, as these will likely come up during the interview process.
We think you need these skills to ace VWG Dedicated Technician - Colchester - Field Based
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the VWG Dedicated Technician position. Highlight how your skills and experiences align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in vehicle maintenance and repair. Emphasise your NVQ Level 3 qualification and any customer service experience, as these are key for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to customer satisfaction. Mention specific examples of how you've delivered excellent service in previous roles.
Prepare for the Interview: Once your application is submitted, prepare for the online interview assessment by reviewing common interview questions related to technical skills and customer service. Be ready to discuss your problem-solving abilities and how you handle challenging situations.
How to prepare for a job interview at The Automobile Association
✨Showcase Your Technical Skills
Be prepared to discuss your NVQ Level 3 qualifications and any relevant experience in vehicle maintenance and repair. Highlight specific examples of how you've used manufacturer-specific tools and diagnostics in past roles.
✨Emphasise Customer Service
Since this role focuses heavily on customer experience, be ready to share instances where you went above and beyond for a customer. Demonstrating your ability to combine technical skills with excellent communication will set you apart.
✨Understand the Company Culture
Research The AA and their commitment to diversity and inclusion. Be prepared to discuss how your values align with theirs and how you can contribute to a positive team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think about how you would handle various roadside scenarios or customer interactions, and be ready to articulate your thought process.
