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- Tasks: Provide expert vehicle advice and support customers with technical issues.
- Company: Join The AA, a leader in automotive services with a commitment to growth.
- Benefits: Enjoy 25 days leave, free breakdown membership, and discounts on insurance.
- Other info: Flexible working hours and a diverse, inclusive workplace culture.
- Why this job: Make a real difference by helping customers solve their vehicle problems.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair required.
The predicted salary is between 35000 - 35000 £ per year.
Join Our Team as a Vehicle Technical Advisor. Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience. We value your growth and are committed to supporting you. Through specialised training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
Salary: £35,000 per year plus benefits.
Shifts: between 07:00 – 20:00 Monday to Sunday.
Location: Oldbury, dynamic working with flexible office days.
Responsibilities:
- Provide expert advice to customers via telephone.
- Act as the go‑to expert for customers seeking telephone fixes.
- Support the business by sending patrols only where they are needed.
- Provide essential technical support, advice, and repair fixes to our customers.
- Ensure only attend vehicles in genuine breakdown scenarios.
- Communicate efficiently and effectively resolve breakdowns.
- Meticulously record data on the relevant databases.
- Use various computer systems with confidence.
- Provide excellent customer service.
- Be target driven and focus on achieving results.
Requirements:
- Hold NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent, plus substantial demonstrable experience in the Motor Vehicle Repair Industry.
- Fixer / Problem Solver – utilising technical expertise to solve a variety of issues and find solutions to blockers.
- Master Communicator – taking complex technical information and communicating it simply and effectively to customers and patrols.
- Flexible – willing to work outside normal hours, on a roster basis that includes weekends.
Benefits:
- Diverse learning and development opportunities to support you to progress in your career.
- 25 days annual leave plus 8 bank holidays.
- Free AA breakdown membership from day 1.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Work save pension scheme with up to 7% employer contribution.
- Company funded life assurance.
- Dedicated Employee Assistance Programme.
Equal Opportunity: We are an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Vehicle Technical Advisor employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Technical Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Vehicle Technical Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Think about real-life scenarios where you've solved problems or provided exceptional service, as these will make you stand out during the interview process.
✨Tip Number 3
Don’t forget to showcase your communication skills! As a Vehicle Technical Advisor, you'll need to explain complex issues simply. Practice explaining technical concepts to friends or family to ensure you can communicate effectively during interviews.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We love seeing applications directly from candidates who are passionate about joining The AA. Plus, it shows you're proactive and genuinely interested in being part of our team.
We think you need these skills to ace Vehicle Technical Advisor
Some tips for your application 🫡
Show Your Passion for Vehicles: When writing your application, let your love for cars and the automotive industry shine through. Share any personal experiences or stories that highlight your enthusiasm and expertise in vehicle maintenance and repair.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your NVQ qualifications and relevant experience, and don’t forget to mention your problem-solving skills and ability to communicate complex information simply.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. Remember, we want to see how you can effectively communicate with customers, so show us your best communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The AA!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Brush up on your technical knowledge related to light vehicle maintenance and repair. Be ready to discuss specific scenarios where you've solved problems or provided expert advice. This will show that you’re not just a talker but someone who can back up their claims with real experience.
✨Master the Art of Communication
Since you'll be explaining complex technical issues to customers, practice simplifying your language. Think about how you would explain a tricky problem to a friend who knows nothing about cars. Clear communication is key, so consider doing mock interviews to refine this skill.
✨Show Your Flexibility
The role requires working outside normal hours, so be prepared to discuss your availability. Share examples of times when you’ve adapted to changing schedules or taken on extra shifts. This demonstrates your commitment and willingness to go the extra mile for the team.
✨Highlight Customer Service Skills
Prepare to share stories that showcase your customer service experience. Think of instances where you turned a negative situation into a positive one. The AA values exceptional service, so showing that you can handle tough situations with grace will set you apart.