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- Tasks: Assess vehicle damage claims and negotiate settlements using advanced technology.
- Company: Join a leading company in the automotive insurance sector with a supportive team.
- Benefits: Enjoy a competitive salary, 23 days annual leave, and opportunities for professional growth.
- Why this job: Make a real difference by providing world-class service to customers in need.
- Qualifications: Must have ATA VDA accreditation and knowledge of motor claims.
- Other info: Work remotely with flexible shifts and a focus on career development.
The predicted salary is between 37000 - 37000 £ per year.
Location: Remote
Salary: £37,000
Hours: 36.25 per week
Contract: Permanent
Shifts: Week 1 – Shifts 8am-4pm. Week 2 – Shifts 9am-5pm
As a Vehicle Damage Assessor you will be providing our customers with a world class claims service by ensuring that their claims are assessed quickly, and if valid are settled in the shortest possible time. You will play a crucial part in our Engineering Team who deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to their Approved Repairer Network as well as Customer Nominated Repairers. Vehicle Damage Assessors also inspect and deal with all total loss claims. Support is given to all aspects of the business by the team to assist in the claims process for both insured and third party to expedite settlement and minimise costs.
What will I be doing?
- Provide support to the Customer Support Manager by ensuring delivery of own performance against agreed objectives, KPI's and SLA's
- Assess, negotiate and authorise vehicle damage repair estimates using in-house image and Audatex estimating systems
- Assess and negotiate vehicle total loss settlements, categorise vehicle salvage as per the ABI code of practice and settle the claim with the customer
- Maintain knowledge in specialist area to improve understanding of technical issues
- Preparing and delivering case technical decisions and solutions to the customer / claims team, in line with agreed processes at designated authority level
- Monitor performance of Approved Repairers, recognising potential areas of improvement and relationship building/liaison
- Manage customer expectations and potential problems, preventing escalation into complaints
- Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines
- Support cost, service and process efficiency projects across the team, as well as participating in departmental projects
What do I need?
- Good working knowledge of motor vehicle construction and modern repair techniques
- Member of either IMI, IRTE or IAEA
- Must have current ATA VDA accreditation and working towards IAEA Salvage AQP
- Motor Claims knowledge including a basic understanding of insurance principles
- Good working knowledge of computerised damage estimating systems, including Audatex
- Good spoken and written communication skills
- Accuracy and attention to detail
- Positive and self-confident approach when dealing with our customers
- Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers
- Ability to work well under pressure, meet deadlines and where required be able to use own initiative
- PC literate with good administrative skills
We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 23 days annual leave plus
Vehicle Damage Assessor employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Damage Assessor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and attend virtual meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to vehicle damage assessment. We recommend role-playing with a friend or using online resources to get comfortable with your responses and showcase your expertise.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience with motor vehicle construction and repair techniques. This can be a great conversation starter during interviews and helps us see your practical knowledge in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Vehicle Damage Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Vehicle Damage Assessor role. Highlight your experience with motor vehicle construction and repair techniques, as well as any relevant qualifications like your ATA VDA accreditation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your customer service skills and how you handle claims efficiently. We love a good story!
Show Off Your Communication Skills: Since good communication is key in this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Make sure you brush up on your knowledge of motor vehicle construction and repair techniques. Familiarise yourself with the latest in damage estimating systems like Audatex, as well as the ABI code of practice for total loss claims. This will show that you're not just a candidate, but someone who truly understands the role.
✨Showcase Your Communication Skills
As a Vehicle Damage Assessor, you'll need to communicate effectively with customers and colleagues alike. Practice articulating your thoughts clearly and confidently. Think about how you can demonstrate empathy and tact during the interview, as these qualities are crucial when dealing with customer claims.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as managing customer expectations or resolving complaints. Prepare some examples from your past experiences where you've successfully navigated similar challenges. This will help you illustrate your problem-solving skills and ability to work under pressure.
✨Understand the Company Culture
Research the company’s values and mission. Understanding their commitment to providing world-class customer service will allow you to align your answers with what they’re looking for. Be ready to discuss how you can contribute to their goals and improve efficiency within the team.
