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For Companies At a Glance
- Tasks: Support trainees on their journey, ensuring they feel informed and confident.
- Company: Join The AA, a trusted UK brand with diverse services.
- Benefits: Enjoy 25 days leave, discounts, and a supportive work environment.
- Why this job: Make a real difference in trainees' lives while developing your skills.
- Qualifications: Strong communication skills and a proactive mindset are essential.
- Other info: Hybrid working model with opportunities for career progression.
The predicted salary is between 30000 - 42000 £ per year.
Company description
Job Title: Training Account Administrator
Location: Cardiff – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UK\’s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we\’ve got you covered. Our mission is to keep Britain moving, and we\’re looking for dedicated individuals to join our team. Ready to join us?
#LI-EJ1 #LI-Hybrid
This is the job
In this role, you will support trainees throughout their journey from training to becoming a Franchisee. As a Training Account Administrator, you’ll play a key part in creating a smooth and positive experience, helping trainees stay on track and feel supported at every stage of their course.
You’ll be the main point of contact for trainee queries by phone and email, providing guidance and resolving issues where needed. You’ll organise in-car training sessions, manage key administrative tasks, and ensure each trainee’s progress aligns with their course schedule and syllabus.
Working closely with trainees, you’ll proactively monitor their progress and offer ongoing support, helping them overcome challenges and directing them to the right teams when additional help is needed. Your strong communication skills, organisation, and proactive approach will help trainees succeed in their journey to becoming a Franchisee.
What will I be doing?
- Welcoming new trainees after they enrol onto a Driving School Academy course and supporting their onboarding journey.
- Ensuring trainees have access to the required online learning platforms and resources.
- Providing advice and guidance to help trainees understand course requirements, expectations and next steps.
- Scheduling in-car training sessions, coordinating over 2,500 hours of training to support trainee development and revenue generation.
- Monitoring trainee progress to ensure alignment with course timelines and syllabus requirements.
- Managing trainee relationships, acting as a key point of contact for queries and day-to-day support.
- Handling trainee concerns and resolving conflicts professionally, including issues between trainees and trainers.
- Tracking attendance across in-car, classroom and online training sessions to maintain accurate records.
- Managing your own workload and diary to ensure tasks are completed within required timeframes.
- Supporting trainees as they progress towards becoming Franchisees, ensuring they have the information and guidance needed to take the next step.
What do I need?
- Proven experience working towards targets and delivering strong results.
- A proactive, self-motivated approach with the ability to work independently.
- Strong communication and interpersonal skills, with experience in a customer service environment.
- Experience managing a customer or trainee journey from start to finish.
- The ability to work effectively in a fast-paced, high-performing environment.
- A customer-focused mindset with a drive to achieve the best outcomes for both the customer and the organisation.
- Confidence, resilience and the ability to handle challenges or conflict in a professional manner.
- Strong problem-solving skills, with the ability to think on your feet and find practical solutions.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Training Account Administrator - NonVolume employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Account Administrator - NonVolume
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The AA. Check out their social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and conflict management. Think about your past experiences and how they relate to the role of a Trainee Services Team Member. We want to hear your stories, so make them engaging!
✨Tip Number 3
Show off your proactive mindset! During the interview, share examples of how you've taken initiative in previous roles. Whether it’s resolving a customer issue or improving a process, we love to see candidates who can think on their feet and drive progression.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you determine if The AA is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Training Account Administrator - NonVolume
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee Services Team Member role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with trainees, it's crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application, and don’t forget to showcase any experience you have in managing customer journeys.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, mention any examples where you've gone above and beyond to support others or resolve issues. This will show us that you have the proactive mindset we’re looking for.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Automobile Association
✨Know the Company Inside Out
Before your interview, take some time to research The AA and its services. Understand their mission to keep Britain moving and how the role of a Trainee Services Team Member fits into that. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role heavily involves supporting trainees, be ready to share specific examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved conflicts or provided exceptional support, as this will demonstrate your capability to handle the trainee journey.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage conflicts. Think of scenarios where you had to think on your feet or come up with creative solutions. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training process for new trainees or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.