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- Tasks: Lead and support the Road Operations team, ensuring smooth daily operations.
- Company: Join The AA, a trusted UK brand offering diverse services beyond roadside assistance.
- Benefits: Enjoy 25 days leave, hybrid work, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on excellence and continuous improvement.
- Qualifications: Experience in management, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Company description
Location: Oldbury (hybrid 3 times per week in the office)
Employment Type: Permanent, Full-Time
Salary: Competitive salary plus up to 10% annual bonus performance related pay
Hours: Monday to Friday 9am until 5pm 36.25 hours per week
Think the AA is just about roadside assistance? Think again!
As one of the UK\’s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we\’ve got you covered. Our mission is to keep Britain moving, and we\’re looking for dedicated individuals to join our team. Ready to join us?
#LI-CL1 #LI-Hybrid
This is the job
Are you a dynamic leader committed to excellence? We are looking for a talented individual to join our team as the Road Operations Support Team Manager . In this role, you will be responsible for overseeing sub-support functions within the Road Operations Support Environment (ROSE) . You will manage key areas such as Resource & Leadership Support and Storage Operations, along with a range of ad hoc administrative duties.
What will I be doing?
- Supervising the day to day activities of Road Operations Support Coordinators, including patrol onboarding, event coordination, and employee relations case management
- Ensuring the timely delivery of ad hoc Road Operations Support requests
- Providing regular management information to help mitigate the impact of reduced capabilities and ensure compliance with regulatory requirements
- Continuously improving processes and contributing to wider projects across the Operations team
- Ensuring full compliance with Health, Safety, and Environmental policies and procedures
- Our team is split across Basingstoke and Oldbury, so travel between sites will be required. This role offers a great opportunity to collaborate closely with colleagues across both locations, contributing to a dynamic and supportive team environment
What do I need?
- Experience in a similar role with strong communication skills
- Confidence to question the reasoning behind existing processes
- Excellent time management abilities
- Capability to multitask and solve problems creatively
- Proficiency in Microsoft Office and associated tools
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Team Manager - Oldbury employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Oldbury
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Road Operations Support Team Manager role. Understanding the nuances of supervising day-to-day activities and managing resources will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss how you can apply these experiences to improve processes within the Road Operations Support environment.
✨Tip Number 3
Network with current employees at The AA, especially those in similar roles. This can provide you with insights into the company culture and expectations, which can be invaluable when discussing your fit for the position.
✨Tip Number 4
Prepare to discuss your proficiency in Microsoft Office and other tools relevant to the role. Being able to articulate how you've used these tools effectively in previous positions can set you apart from other candidates.
We think you need these skills to ace Team Manager - Oldbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Team Manager role. Focus on leadership, communication, and problem-solving abilities, as these are key for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage teams and improve processes, which are crucial for the Road Operations Support Team Manager.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles. For example, mention how you improved team performance or streamlined operations, as this will resonate with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a managerial role.
How to prepare for a job interview at The Automobile Association
✨Showcase Your Leadership Skills
As a Team Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your communication and problem-solving skills.
✨Understand the Company’s Services
Familiarise yourself with the wide range of services offered by the company. Being able to discuss how these services impact customers will show your genuine interest and understanding of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think of scenarios where you had to manage resources or improve processes, and be ready to explain your thought process and outcomes.
✨Emphasise Compliance and Safety Awareness
Given the importance of Health, Safety, and Environmental policies in this role, be prepared to discuss your experience with compliance and how you ensure safety in your previous positions.