Team Leader - Emergency Breakdown - NonVolume

Location: Oldbury-resident

Employment Type: 12 month FTC

Salary: Competitive salary

As Team Leader, you’ll be at the heart of driving performance and creating a brilliant experience for both customers and colleagues. You’ll lead from the front, coaching, motivating, and developing your team to deliver exceptional results. You’ll take ownership of a customer-facing team, making sure every interaction counts. Performance management will be part of your everyday rhythm, helping your team grow and succeed. Your leadership will shape the team culture, inspire confidence, and support continuous improvement. It’s a role where your impact will be seen and felt, by your team, your customers, and the wider business.

What will I be doing?

• Empowering your team to make confident decisions, identify opportunities, and manage risks effectively
• Keeping systems updated with accurate documentation and provide constructive, timely feedback
• Creating a safe and open environment for honest, two way feedback
• Be a visible and approachable leader, championing both personal and professional development
• Holding regular one-to-one meetings and supporting your team in working towards SMART objectives
• Balancing customer, business, and colleague outcomes while reviewing team priorities
• Using data driven insights to inform decisions and improve performance
• Promoting continuous learning and collaborating with wider teams to support new initiatives
• Building strong relationships with external stakeholders to deliver a world class experience for end users

What do I need?

• A solid understanding of coaching techniques, with a proven ability to guide teams towards high performance
• Strong working knowledge of EB systems and internal processes
• The ability to build and maintain effective relationships with external stakeholders and partners
• A confident leadership mindset, with the flexibility to collaborate across wider teams and learn from external experts
• Experience in performance management, including setting and reviewing SMART objectives
• Excellent communication skills, both written and verbal, with the ability to give clear, constructive feedback
• A proactive approach to problem-solving and decision making, even in fast-paced or challenging situations
• Strong organisational skills, with the ability to manage multiple priorities and adapt to changing business needs
• A commitment to continuous learning and development, for yourself and your team
• A customer-focused mindset, with a clear understanding of how to balance business, colleague, and customer outcomes

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.