At a Glance
- Tasks: Help stranded drivers by safely recovering vehicles and providing reassurance during stressful breakdowns.
- Company: Join The AA, a supportive team dedicated to making a difference on the road.
- Benefits: Competitive salary, generous leave, discounts, and a strong pension scheme.
- Other info: Flexible shifts with excellent career development opportunities and support.
- Why this job: Make a real impact while working independently and solving problems on the go.
- Qualifications: Full HGV driving licence required; we'll help you gain it if needed.
The predicted salary is between 31405 - 41000 £ per year.
As an HGV Recovery Driver, you'll often work independently, but the moment you step out of your truck, you become a source of calm and confidence. With empathy and resilience, you'll support members through stressful moments, using your technical expertise to recover vehicles safely and efficiently. Whether it's transporting a vehicle to a garage or helping someone reach their destination, you'll make a real difference in their day and their journey.
Responsibilities
- Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns, helping them get back on the road quickly.
- Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
- Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.
- Staying solution-focused and compliant with EU Regulations & WTD, representing The AA with professionalism and a drive to always 'Push for Better.'
Qualifications
- A full Category C (HGV Class 2) driving licence is essential. If you already hold a Category CE (HGV Class 1) licence—great! If not, don't worry—we'll support you in gaining it.
- A valid Driver CPC (Certificate of Professional Competence) and a digital tachograph card.
- Confidence using and adapting to new technology—we'll provide the tools, you bring the curiosity.
- Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don't stick to a schedule.
Pay & Working Hours
- Salary: Guaranteed minimum of £34,885 for CE licence, £31,405 for C licence.
- On Target Earnings: £41,000 for CE licence, £35,000 for C licence.
- Shift pattern: Rolling roster, 18 days out of every 28, with two full weekends off.
- Standard shift duration: 9 hours 45 minutes, including a 45‑minute break.
- Flexibility required: While standard shifts are under 10 hours, end‑of‑shift flexibility is essential. You may be required to work up to 12 hours (including breaks) depending on operational needs.
Benefits
- 23 days annual leave (increases with service) + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company‑funded life assurance
- Diverse learning and development opportunities to support your career progress
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Roadside HGV Recovery Driver – Calm, Confident & Skilled in Stoke-on-Trent employer: The Automobile Association
At The AA, we pride ourselves on being an exceptional employer, offering our HGV Recovery Drivers a supportive work culture that values empathy and resilience. With competitive salaries, comprehensive benefits including a generous pension scheme and discounts on various services, we ensure our employees feel valued and empowered. Our commitment to employee growth through diverse learning opportunities and a focus on work-life balance makes us an attractive choice for those seeking meaningful and rewarding employment in the roadside assistance sector.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Roadside HGV Recovery Driver – Calm, Confident & Skilled in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research The AA and understand their values. When you show up for an interview, drop in some knowledge about their mission to 'Push for Better'—it’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your calm and confident approach! Think of scenarios you might face on the job and role-play how you'd handle them. This will help you articulate your problem-solving skills during interviews and demonstrate your technical expertise.
✨Tip Number 3
Network like a pro! Connect with current HGV Recovery Drivers or join relevant groups online. They can share insights and tips that could give you an edge when it comes to landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our team right from the start.
We think you need these skills to ace Roadside HGV Recovery Driver – Calm, Confident & Skilled in Stoke-on-Trent
Some tips for your application 🫡
Show Your Calm and Confident Side:In your application, let us see how you embody calmness and confidence. Share examples from your past experiences where you've handled stressful situations with ease. This will help us understand how you can support our customers during their breakdowns.
Highlight Your Technical Skills:Make sure to showcase your technical expertise in vehicle recovery. Whether it's your driving skills or problem-solving abilities, we want to know how you can use these skills to make a real difference on the road.
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your written application. Show us who you are beyond your qualifications—this helps us see if you’re a good fit for our supportive team.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, we can’t wait to hear from you!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HGV recovery. Be ready to discuss specific scenarios where you've successfully recovered vehicles or solved problems on the spot. This will show that you have the skills and experience needed for the role.
✨Stay Calm and Confident
Since the job requires a calm approach, practice how you would reassure customers during stressful situations. Think of examples from your past experiences where you maintained composure and provided excellent service, as this will demonstrate your ability to handle pressure.
✨Show Your Empathy
Being an HGV Recovery Driver isn't just about technical skills; it's also about connecting with people. Prepare to share stories that highlight your empathy and resilience when dealing with customers in distress. This will help you stand out as someone who truly cares.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work varied shifts, including weekends and holidays. Highlight any previous experience you have with flexible working hours, as this shows you're adaptable and ready to meet the demands of the job.
