At a Glance
- Tasks: Safely recover vehicles and support customers during breakdowns with calm and confidence.
- Company: Join The AA, a supportive team dedicated to helping others.
- Benefits: Competitive salary, generous leave, discounts, and career development opportunities.
- Other info: Dynamic role with varied locations and excellent career growth potential.
- Why this job: Make a real difference in people's journeys while working independently and flexibly.
- Qualifications: Full HGV driving licence required; we'll help you gain it if needed.
The predicted salary is between 31405 - 41000 £ per year.
As an HGV Recovery Driver, you'll often work independently, but the moment you step out of your truck, you become a source of calm and confidence. With empathy and resilience, you'll support members through stressful moments, using your technical expertise to recover vehicles safely and efficiently. Whether it's transporting a vehicle to a garage or helping someone reach their destination, you'll make a real difference in their day and their journey.
Responsibilities
- Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns, helping them get back on the road quickly.
- Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
- Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.
- Staying solution-focused and compliant with EU Regulations & WTD, representing The AA with professionalism and a drive to always 'Push for Better.'
Qualifications
- A full Category C (HGV Class 2) driving licence is essential. If you already hold a Category CE (HGV Class 1) licence—great! If not, don't worry—we'll support you in gaining it.
- A valid Driver CPC (Certificate of Professional Competence) and a digital tachograph card.
- Confidence using and adapting to new technology—we'll provide the tools, you bring the curiosity.
- Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don't stick to a schedule.
Pay & Working Hours
- Salary: Guaranteed minimum of £34,885 for CE licence, £31,405 for C licence.
- On Target Earnings: £41,000 for CE licence, £35,000 for C licence.
- Shift pattern: Rolling roster, 18 days out of every 28, with two full weekends off.
- Standard shift duration: 9 hours 45 minutes, including a 45‑minute break.
- Flexibility required: While standard shifts are under 10 hours, end‑of‑shift flexibility is essential. You may be required to work up to 12 hours (including breaks) depending on operational needs.
Benefits
- 23 days annual leave (increases with service) + holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company‑funded life assurance.
- Diverse learning and development opportunities to support your career progress.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
Recovery Driver in Stoke-on-Trent employer: The Automobile Association
At The AA, we pride ourselves on being an exceptional employer, offering our HGV Recovery Drivers a supportive work culture that values empathy and resilience. With competitive salaries, comprehensive benefits including a generous pension scheme and discounts on various services, we ensure our employees feel valued and empowered to grow in their careers. Our commitment to employee development, alongside the opportunity to work independently while being part of a dedicated team, makes The AA a rewarding place to build your future.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Driver in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research The AA and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As a Recovery Driver, you'll face various roadside situations. Think of examples from your past experiences where you handled challenges effectively and be ready to share them during interviews.
✨Tip Number 3
Show off your tech-savviness! Be prepared to discuss how you've adapted to new technologies in your previous roles. The AA values drivers who can embrace new tools, so let them know you're up for the challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining The AA as a Recovery Driver.
We think you need these skills to ace Recovery Driver in Stoke-on-Trent
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how you can solve problems on the spot and handle various roadside situations with confidence.
Emphasise Your Customer Service Skills:As a Recovery Driver, you'll be the calm in the storm for our customers. Share examples of how you've provided exceptional service and reassured people during stressful moments in your previous roles.
Be Flexible and Open-Minded:Flexibility is key in this role, so let us know about your willingness to work varied shifts, including evenings and weekends. Show us that you're adaptable and ready to tackle any situation that comes your way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen to join our team!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle recovery. Be ready to discuss specific scenarios where you've successfully solved problems on the spot. This will show that you can handle the pressures of the job and reassure customers effectively.
✨Show Empathy
As a Recovery Driver, you'll often be dealing with stressed customers. Practice how you would communicate with someone in a tough situation. Use examples from your past experiences to demonstrate your ability to remain calm and supportive, making a real difference in their day.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work varied shifts, including evenings and weekends. Highlight any previous experience you have with flexible working hours, as this shows you're ready to meet the demands of the role.
✨Embrace Technology
Familiarise yourself with the latest technology used in vehicle recovery. During the interview, express your curiosity and readiness to adapt to new tools. This will demonstrate that you're not just technically skilled but also open to learning and improving.
