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- Tasks: Ensure smooth transition of IT services into live operations and support project teams.
- Company: Join The AA, a leading motoring organisation with over a century of innovation.
- Benefits: Enjoy hybrid working, annual bonus, 25 days leave, and discounts on insurance products.
- Why this job: Be part of a dynamic team driving change in a diverse and inclusive culture.
- Qualifications: Some experience in IT service transitions and understanding of ITIL practices required.
- Other info: Access to diverse learning opportunities and a supportive employee assistance programme.
The predicted salary is between 28800 - 43200 £ per year.
Company description
Location: London (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus
Think the AA is just about roadside assistance? Think again.
For over a century, we\’ve been evolving and adapting. Today, as the nation\’s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an IT Service Transition Analyst means you\’ll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
#LI-Hybrid
This is the job
As an IT Service Transition Analyst , you’ll play a key role in ensuring that new and changed IT services are transitioned into live operations smoothly, safely, and effectively. Working closely with project teams, architects, and operational colleagues, you’ll help assess service readiness, identify support needs, and ensure all acceptance criteria are met.
What will I be doing?
- Support the Service Introduction Manager in managing service transitions across a £6m project portfolio.
- Act as a quality gate for service readiness, ensuring all deliverables meet operational standards.
- Collaborate with IT Project Managers, Architects, and BAU teams to ensure effective governance and execution.
- Identify and mitigate risks, manage dependencies, and support continuous improvement through post-transition reviews.
- Design and maintain service introduction processes and documentation.
- Ensure compliance with ITIL best practices and internal policies.
What do I need?
- Some experience helping to move IT services from project delivery into day-to-day operations.
- A working understanding of ITIL practices, such as Incident, Change, Problem, and Transition Management.
- Familiarity with the software development lifecycle (SDLC), including areas like infrastructure, testing, and documentation.
- Confidence working with a range of people — both technical and non-technical — and a collaborative approach to getting things done.
- An interest in service design and introduction, including things like support models, service validation, and process mapping (e.g., using Visio).
- Some exposure to tools like ServiceNow and Jira, and an awareness of ways of working such as Agile, DevOps, or ITIL.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
#LI-HH
Service Transition Analyst - London employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Analyst - London
✨Tip Number 1
Familiarise yourself with ITIL practices, especially in areas like Incident and Change Management. Understanding these concepts will help you demonstrate your knowledge during discussions with the hiring team.
✨Tip Number 2
Network with professionals in the IT service management field, particularly those who have experience with service transitions. Engaging with them can provide insights and potentially valuable referrals.
✨Tip Number 3
Showcase your collaborative skills by preparing examples of how you've worked with both technical and non-technical teams in the past. This will highlight your ability to bridge gaps and facilitate smooth transitions.
✨Tip Number 4
Research The AA's current projects and initiatives related to service transitions. Being knowledgeable about their work will allow you to tailor your conversations and show genuine interest in their operations.
We think you need these skills to ace Service Transition Analyst - London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the IT Service Transition Analyst position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in transitioning IT services into operations. Mention specific projects or roles where you applied ITIL practices or worked with tools like ServiceNow and Jira.
Showcase Your Collaborative Skills: Since the role involves working closely with various teams, provide examples of how you've successfully collaborated with both technical and non-technical colleagues in past roles. This will demonstrate your ability to work effectively in a diverse environment.
Craft a Strong Cover Letter: Use your cover letter to express your enthusiasm for the role and the company. Discuss why you're interested in The AA and how your background makes you a great fit for their team. Be sure to mention your interest in service design and continuous improvement.
How to prepare for a job interview at The Automobile Association
✨Understand ITIL Practices
Make sure you have a solid grasp of ITIL practices, especially Incident, Change, Problem, and Transition Management. Be prepared to discuss how these frameworks apply to the role and provide examples from your experience.
✨Showcase Your Collaborative Skills
As the role involves working with both technical and non-technical teams, highlight your ability to collaborate effectively. Share specific instances where you've successfully worked with diverse groups to achieve a common goal.
✨Familiarity with Tools
Brush up on tools like ServiceNow and Jira, as well as methodologies such as Agile and DevOps. Being able to discuss your experience with these tools will demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and service transition knowledge. Think of examples where you've identified risks or improved processes in previous roles, and be ready to explain your thought process.
