Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage personal injury claims and support team development in a dynamic environment.
- Company: Join The AA, a trusted UK brand offering diverse services beyond roadside assistance.
- Benefits: Enjoy 25 days leave, pension contributions, discounts, and a supportive work culture.
- Why this job: Be part of a team that values diversity and empowers you to grow your career.
- Qualifications: 2+ years in personal injury claims with strong insurance knowledge and communication skills.
- Other info: Hybrid working model with opportunities for continuous learning and development.
The predicted salary is between 34000 - 37400 £ per year.
Location: Oldbury hybrid 3 days in the office
Salary: £34,000 plus up to 10% annual bonus
Contract: Full time/permanent
Hours: 37.5 hours Monday to Friday
As a Senior Personal Injury Handler, you will support the Personal Injury department in its objective of effectively managing OIC/MOJ/Fast track Personal injury claims.
Through the development of departmental processes, training and implementation of change, your technical expertise will play a key role in ensuring the Personal Injury Team remains at the forefront of the evolving personal injury picture.
What will I be doing?
- Directly managing claims up to a value of £25k across all areas of Personal Injury in accordance with the claim’s philosophy, claims handling procedures and service levels
- Acting as a point of technical expertise to help shape the team's ongoing strategy
- Carrying out departmental audits to ensure best practice within the department
- Providing assistance, coaching and training colleagues to ensure a high level of technical ability within the team
- Supporting the team leader in the delivery of change projects to ensure continual improvement
- Working closely with internal claims teams such as Credit Hire and counter fraud to ensure claims with these elements are correctly managed and risks mitigated
What do I need?
- Thorough knowledge of insurance with a strong understanding of the principles of insurance
- Minimum 2 years’ experience in Personal Injury claims
- An in-depth understanding of the motor insurance claims market and how it operates and have a track record of using this knowledge to drive efficiencies
- Effective communication & interpersonal skills
- Stakeholder management, ability to build strong networks & influence upwards
- Good analytical skills - Management Information (MI) – attention to detail
- Effective presentation skills
Additional information
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Senior Personal Injury Claims Handler - Oldbury employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Injury Claims Handler - Oldbury
✨Tip Number 1
Familiarise yourself with the latest trends and changes in personal injury claims, especially within the motor insurance sector. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who specialise in personal injury claims. Attend relevant events or join online forums to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience where you've successfully managed personal injury claims. Highlight your analytical skills and how you've used data to drive efficiencies, as this aligns with the role's requirements.
✨Tip Number 4
Showcase your communication and interpersonal skills by practising how you would present complex information clearly and effectively. This is crucial for the role, as you'll be expected to coach colleagues and influence stakeholders.
We think you need these skills to ace Senior Personal Injury Claims Handler - Oldbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in personal injury claims, particularly any relevant achievements or efficiencies you've driven. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your understanding of the motor insurance claims market and how your background makes you a perfect fit for the Senior Personal Injury Claims Handler position.
Showcase Your Skills: Emphasise your effective communication and analytical skills in both your CV and cover letter. Provide specific examples of how you've successfully managed claims and trained colleagues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the insurance industry.
How to prepare for a job interview at The Automobile Association
✨Showcase Your Technical Expertise
As a Senior Personal Injury Claims Handler, it's crucial to demonstrate your in-depth knowledge of personal injury claims and the motor insurance market. Be prepared to discuss specific cases you've managed and how your expertise has driven efficiencies in previous roles.
✨Highlight Your Coaching Skills
Since the role involves training and supporting colleagues, share examples of how you've successfully coached team members in the past. This will show your ability to enhance the team's technical skills and contribute to their development.
✨Prepare for Stakeholder Management Questions
Effective communication and stakeholder management are key aspects of this role. Think of instances where you've built strong networks or influenced decisions upwards, and be ready to discuss these experiences during the interview.
✨Demonstrate Your Analytical Skills
Attention to detail and good analytical skills are essential for managing claims effectively. Prepare to discuss how you've used data and management information to improve processes or outcomes in your previous positions.
