At a Glance
- Tasks: Engage with customers to help them choose the right insurance for their needs.
- Company: Join The AA, a leading name in Motor & Home Insurance.
- Benefits: Enjoy competitive salary, performance incentives, and great discounts.
- Other info: Hybrid work model after training, with excellent career growth opportunities.
- Why this job: Make a real difference in customers' lives while achieving your goals.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25394 - 31037 £ per year.
- Job
- Title: Sales Customer
- Service
- Advisor
- Location: Newcastle - Hybrid after competency achieved (3 days per week in the office)
Salary: £26,550 + Performance-Related Incentives up to £9,600 Contract: Full time - Permanent
Monday-Friday shifts between 08:00-19:15, with alternate Saturdays 09:00-17:15.
Start
Date: 2nd November 2026 If you have a holiday booked within the first 4-5 weeks of employment, your application will be reviewed before being progressed.
Interview
Dates: 14th September-1st October 2026 Ready for a role where every conversation is different?
Our Motor & Home Insurance team is all about conversations that make a difference.
You'll speak to new customers who are looking to protect their car or home with The AA.
Every customer is different.
Some will know exactly what they're looking for, while others will need help understanding their options and choosing the cover that's right for them.
That's where you come in.
You'll listen, understand what's important to each customer and confidently talk them through the options available.
You'll make insurance straightforward, explain the value of our cover and help customers make an informed decision about protecting the things that matter to them.
It's a role with real pace and clear targets.
We want people who enjoy talking to customers, aren't afraid of a challenge and get a buzz from achieving great results.
You'll be expected to deliver commercially, but never at the expense of doing the right thing for the customer.
And you won't be doing it on your own.
You'll join a team that works hard, celebrates success and backs each other when things get busy.
We are the engine that keeps Britain moving.
Come and be part of it.
Your interview If your behavioural profile demonstrates the strengths needed for the role, you'll be invited to a final-stage interview lasting approximately 60 minutes.
You'll meet our friendly interviewers for a competency-based interview including a role play, giving you the chance to demonstrate how you communicate, understand customer needs and handle objections.
Training and going live on the phones You'll receive up to three weeks of expert training, followed by three months of dedicated support.
Once competent, you'll move to our hybrid model, spending three days per week in the Newcastle office.
Onboarding Once we've made you an offer and completed your pre-employment checks, you'll receive your contract and everything you need for your first day.
Everyone is welcome at The AA We're an equal opportunities employer and welcome applications from everyone.
The AA values diversity and the difference this brings to our culture and customers.
We actively seek people from diverse backgrounds so you can be yourself, be empowered to be your best and feel like you belong.
We have five communities that bring together people with shared characteristics and backgrounds and help drive positive change.
We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:
- 23 days annual leave plus bank holidays.
- Performance-related incentives, with earning opportunities increasing as you develop and become fully competent in the role.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1, plus 50% discount for family and friends.
- Discounts on AA products, including car and home insurance.
- Employee discount scheme giving you access to a car salary sacrifice scheme plus discounts on healthcare, shopping, holidays and more.
- Company-funded life assurance.
- Diverse learning and development opportunities to support your career progression.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
• Plus, so much more!
- The Recruitment Process Your
- #J-18808-Ljbffr
Sales Customer Service Advisor employer: The Automobile Association
The Automobile Association (The AA) is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Oldbury. With a strong focus on employee growth, you will have the opportunity to lead transformative projects while enjoying a hybrid work model that promotes work-life balance. Join us to be part of a forward-thinking team dedicated to modernising technology and enhancing connectivity for a resilient future.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Automobile Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Automobile Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Automobile Association:Your cover letter is your chance to shine! Tell us why you want to work at The Automobile Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Automobile Association!
How to prepare for a job interview at The Automobile Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
