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- Tasks: Become a Roadside Patrol, helping customers with vehicle issues anytime, anywhere.
- Company: Join the AA, a trusted brand known for excellent customer service and support.
- Benefits: Enjoy a competitive salary, flexible hours, free breakdown cover, and a supportive work environment.
- Why this job: Gain hands-on experience, develop your skills, and be part of a diverse, inclusive team.
- Qualifications: NVQ 2 in Vehicle Maintenance and Repair and a full driving licence required.
- Other info: Apply with or without a CV; we value your experience and qualifications.
The predicted salary is between 25000 - 35000 £ per year.
Company description
Start your journey today; join the AA.
Join our Roadside Assistant Mechanic development programme and we’ll fine tune your expertise with ongoing support and training. If you’ve got the drive to succeed, we want to hear from you. By joining our development programme, you pledge to become a fully-fledged Roadside Rescue Mechanic with us in the future.
Take a look at all things The AA at our You Tube channel: The AA – YouTube
Base Salary: £29,350 plus £4,325 location allowance*
Top performers can earn upwards of OTE £44,000!
*Eligibility for Location allowance is based on your home postcode
- Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). * Sign on locations also available for discussion
- Each year, choose your standby hours preferences to suit your lifestyle and work life balance
- Bring your best self and we provide the rest, including; Van, full Uniform, Boots, and the best available equipment!
- Free breakdown cover from day one
- 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- A famous brand that our customers love with industry leading training
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
This is the job
As a Roadside Patrol your way with people really sets you apart and you understand not just what your customer wants, but how they feel – you’ll ask the right questions, explain your fix and love ensure your customer can get on with their day. You’re ready for anything, you’ll be there for them, anytime, anywhere and in any weather.
What will I be doing?
You’ll be:
- A communicator: You\’re comfortable sharing your knowledge and information in a way that your customers understand the situation and feel safe that their needs will be taken care of
- A dedicated learner: Whilst on your journey to becoming a fully-fledged patrol you will take every opportunity to soak up knowledge and learn from others. Whether that’s on the road or in a structured learning setting.
- A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers
- A fixer/problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing the vehicle by the roadside or recovering the vehicle to a garage, you are the solution bringer and enable your customer to get on with their day
What do I need?
You’ll need :
- NVQ 2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
- It’s essential that you have a full category B driving licence, with 6 points or less, If you don’t also have category BE (towing) we’ll fund it for you.
- To be happy working shifts, which could include evenings, weekends and Bank Holidays
Additional information
For more information on our full benefits package, including discounted home and motor insurance, take a look at our website, Taking care of you – AA Careers (theaacareers.co.uk)
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You can apply today with or without a CV (if you wish to apply without a CV then please list your most recent experience along with your qualifications on the application form) by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
Ready for anything? Apply Today
Roadside Assist Mechanic - London North West - Field Based employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Assist Mechanic - London North West - Field Based
✨Tip Number 1
Familiarise yourself with the AA's values and customer service approach. Understanding how they prioritise customer experience will help you align your communication style during interviews.
✨Tip Number 2
Brush up on your technical skills related to vehicle maintenance and repair. Be prepared to discuss specific examples of how you've solved problems in the past, as this will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Showcase your ability to work independently and as part of a team. Think of instances where you've successfully collaborated with others or taken initiative on your own, as this is crucial for a roadside patrol role.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift work. Highlight any previous experience working varied hours, as this will show your commitment to meeting the demands of the job.
We think you need these skills to ace Roadside Assist Mechanic - London North West - Field Based
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Roadside Assist Mechanic. Highlight your customer service skills and technical expertise in your application to show that you are the right fit for the role.
Tailor Your CV: Customise your CV to reflect the qualifications and experiences that align with the job description. Emphasise your NVQ 2 in Vehicle Maintenance and Repair, or equivalent qualifications, and any relevant experience you have in roadside assistance or vehicle repair.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the AA. Discuss your problem-solving abilities, communication skills, and willingness to learn, as these are key traits the company is looking for.
Follow Application Instructions: When applying, ensure you follow the instructions carefully. You can apply with or without a CV, so if you choose to apply without one, clearly list your recent experience and qualifications on the application form as instructed.
How to prepare for a job interview at The Automobile Association
✨Show Your Communication Skills
As a Roadside Assist Mechanic, you'll need to communicate effectively with customers. During the interview, demonstrate your ability to explain technical issues in simple terms and show empathy towards customer concerns.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've solved problems in the past. The AA values mechanics who can think on their feet, so share stories that showcase your technical expertise and quick thinking.
✨Demonstrate Your Willingness to Learn
The role requires a commitment to ongoing learning. Talk about any training or development programmes you've participated in and express your enthusiasm for furthering your skills within the company.
✨Emphasise Your Flexibility
Since the job involves working shifts, including evenings and weekends, make sure to convey your willingness to adapt to different schedules. This shows that you're ready to meet the demands of the role.
