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- Tasks: Be the friendly face of the AA, helping customers get back on the road safely.
- Company: Join the AA, the UK's largest motoring organisation, known for its commitment to customer care.
- Benefits: Enjoy a competitive salary, free breakdown cover, and a generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Must have a full driving category C licence; CE licence is a plus but not essential.
- Other info: Access to development programmes and a diverse, inclusive workplace culture.
The predicted salary is between 30000 - 41000 £ per year.
Company description
Push for Better. Join The AA.
As our Roadside Recovery Driver, you’ll go the extra mile for our customers.
Anything can happen whilst driving, but it’s OK we are the AA! We get everyone back on the road safely and get their day moving again.
Take a look at Recovery Driver roles we have here: Search & Apply – AA Careers (theaacareers.co.uk)
On Target Earnings: £41,000 for a CE licence, and £35,000 for a C licence
Salary: Guaranteed minimum c. £33,862 for CE (HGV 1) license, £30,490 for C (HGV 2) license
Depot Postcode: WR4 9UE
- Shifts: Rolling Rosta, working 18 out of 28 days with 2 weekends off. Standard Shifts are 9 hours 45 mins. (Inc. 45 min break) End of shift flexibility is required meaning you may work up to 12 hours in a shift inc. break
- Bring your best self and we provide the rest, including; full Uniform, Boots, and the best available equipment!
- Free breakdown cover from day one
- Equivalent of 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- Join a famous brand that our customers love, with industry leading training
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
This is the job
You’ll be the friendly face of the UK’s largest motoring organisation. To our customers, you’re the superhero. Ready for anything, you’ll be there for them, anytime, anywhere and in any weather. You’ll get their day moving again by using your technical skills to load vehicles onto your truck and getting the vehicle and customer to a garage for repair, or wherever they need to be.
What will I be doing?
- A communicator: You\’re great with your customers, you’re the calming influence, reassuring and professional in all situations, ensuring your customer feels safe and that their needs are being taken care of.
- A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers.
- A fixer/problem solver: You’re someone who thrives in all situations! You will revel in utilising your expertise to solve a variety of issues.
What do I need?
- To be eligible for this role you must live within 25 miles OR 1 hours travel from the depot – postcode included in advert.
- A full driving category C driving licence (HGV 2). Ideally you’ll hold the CE (HGV 1) licence too, although this isn’t essential as we can help you with this.
- Alongside this, you’ll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers/tachograph card.
- To be comfortable adapting to new technology- training will be provided.
- To be happy working shifts, which include evenings, nights, weekends and Bank Holidays.
Additional information
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us.
Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You’ll also have access to a range of benefits such as:
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment.
As part of the onboarding process, we complete several pre-employment checks including drug and Alcohol checks, work references, credit and criminal record checks.
Ready for anything? Apply Today
Recovery Driver - Worcester - Field Based employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver - Worcester - Field Based
✨Tip Number 1
Familiarise yourself with the AA's values and mission. Understanding their commitment to customer service and safety will help you align your responses during interviews, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Brush up on your technical skills related to vehicle recovery. Being able to discuss specific techniques or experiences you've had in loading vehicles or solving roadside issues can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your communication skills. Since you'll be interacting with customers in stressful situations, think of examples where you've successfully calmed someone down or provided excellent service under pressure.
✨Tip Number 4
Show your flexibility and willingness to work shifts. Be ready to discuss your availability and any previous experience working irregular hours, as this is crucial for the role of a Recovery Driver.
We think you need these skills to ace Recovery Driver - Worcester - Field Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Recovery Driver role. Emphasise your driving qualifications, customer service skills, and any previous experience in roadside assistance or similar fields.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the AA. Mention specific examples of how you've gone the extra mile for customers in the past, demonstrating your problem-solving abilities and calm demeanour in challenging situations.
Highlight Relevant Qualifications: Clearly list your driving licences (C and CE), Driver CPC qualification, and digital tachograph card in your application. If you have any additional certifications or training related to vehicle recovery or customer service, be sure to include those as well.
Show Your Flexibility: Since the role requires working shifts, including evenings and weekends, mention your availability and willingness to adapt to different schedules. This shows that you are committed and ready to meet the demands of the job.
How to prepare for a job interview at The Automobile Association
✨Show Your Customer Service Skills
As a Recovery Driver, you'll be the friendly face of the AA. Make sure to highlight your experience in customer service during the interview. Share examples of how you've reassured customers in stressful situations and how you maintain professionalism at all times.
✨Demonstrate Problem-Solving Abilities
The role requires you to be a fixer and problem solver. Prepare to discuss specific instances where you've successfully resolved issues on the job. This could include anything from technical challenges to customer complaints—show them you thrive under pressure!
✨Familiarise Yourself with the Role Requirements
Make sure you understand the qualifications needed for the position, such as the driving licences and CPC qualification. Be ready to discuss your own qualifications and how they align with what the AA is looking for. If you have any additional relevant certifications, mention those too!
✨Be Ready for Shift Work
Since the role involves working shifts, including evenings and weekends, be prepared to discuss your flexibility and willingness to adapt to this schedule. Highlight any previous experience you have with shift work to reassure them that you're comfortable with the demands of the job.
