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- Tasks: Be the friendly face of the AA, helping customers get back on the road safely.
- Company: Join the UK's largest motoring organisation, known for its commitment to customer care.
- Benefits: Enjoy flexible shifts, competitive salary, and perks like free breakdown cover and discounts.
- Why this job: Make a real impact by solving problems and supporting customers in need, all while developing your skills.
- Qualifications: Must have a full driving category C licence; CE licence is a plus but not essential.
- Other info: Access development programmes to grow your career and be part of an inclusive team.
The predicted salary is between 29000 - 39000 £ per year.
Company description
Push for Better. Join The AA.
As our Roadside Recovery Driver, you’ll go the extra mile for our customers.
Anything can happen whilst driving, but it’s OK we are the AA! We get everyone back on the road safely and get their day moving again.
Take a look at Recovery Driver roles we have here: Search & Apply – AA Careers (theaacareers.co.uk)
On Target Earnings: £4 2 , 12 0 for CE, £ 36,600 for C license
Salary: Guaranteed minimum c. £34, 987 for CE (HGV 1) license, £3 1,615 for C (HGV 2) license
*This includes a location allowance *
Depot Postcode: CT15 7JW
- Shifts: Rolling Rosta, working 18 out of 28 days with 2 weekends off. Standard Shifts are 9 hours 45 mins. (Inc. 45 min break) End of shift flexibility is required meaning you may work up to 12 hours in a shift inc. break
- Bring your best self and we provide the rest, including; full Uniform, Boots, and the best available equipment!
- Free breakdown cover from day one
- Equivalent of 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- Join a famous brand that our customers love, with industry leading training
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
This is the job
You’ll be the friendly face of the UK’s largest motoring organisation. To our customers, you’re the superhero. Ready for anything, you’ll be there for them, anytime, anywhere and in any weather. You’ll get their day moving again by using your technical skills to load vehicles onto your truck and getting the vehicle and customer to a garage for repair, or wherever they need to be.
What will I be doing?
- A communicator: You\’re great with your customers, you’re the calming influence, reassuring and professional in all situations, ensuring your customer feels safe and that their needs are being taken care of.
- A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers.
- A fixer/problem solver: You’re someone who thrives in all situations! You will revel in utilising your expertise to solve a variety of issues.
What do I need?
- To be eligible for this role you must live within 25 miles OR 1 hours travel from the depot – postcode included in advert.
- A full driving category C driving licence (HGV 2). Ideally you’ll hold the CE (HGV 1) licence too, although this isn’t essential as we can help you with this.
- Alongside this, you’ll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers/tachograph card.
- To be comfortable adapting to new technology- training will be provided.
- To be happy working shifts, which include evenings, nights, weekends and Bank Holidays.
Additional information
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us.
Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You’ll also have access to a range of benefits such as:
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment.
As part of the onboarding process, we complete several pre-employment checks including drug and Alcohol checks, work references, credit and criminal record checks.
Ready for anything? Apply Today
Recovery Driver - Dover - Field Based employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver - Dover - Field Based
✨Tip Number 1
Familiarise yourself with the AA's values and mission. Understanding their commitment to customer service and safety will help you align your responses during the interview, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Brush up on your technical skills related to vehicle recovery. Being able to discuss specific techniques or experiences you've had in problem-solving situations will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've handled challenging customer interactions in the past. The AA values great communication, so showing that you can remain calm and professional under pressure will set you apart.
✨Tip Number 4
Make sure you know the local area around the depot postcode (CT15 7JW). Being familiar with the roads and potential challenges in the region will not only help you in the role but also impress your interviewers with your proactive approach.
We think you need these skills to ace Recovery Driver - Dover - Field Based
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Recovery Driver position. Understand the key responsibilities and required qualifications, such as the need for a full driving category C licence and Driver CPC qualification.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service abilities, problem-solving skills, and any previous driving experience, especially in recovery or roadside assistance.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for the AA and how your skills make you a great fit for the Recovery Driver position. Be sure to include examples of how you've successfully handled challenging situations in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The Automobile Association
✨Show Your Customer Service Skills
As a Recovery Driver, you'll be the friendly face of the AA. Make sure to highlight your experience in customer service during the interview. Share examples of how you've reassured customers in stressful situations and how you maintain professionalism under pressure.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving skills. Prepare to discuss specific instances where you've successfully resolved issues on the road or in previous jobs. This will show that you're capable of handling the unexpected.
✨Familiarise Yourself with the Role Requirements
Understand the job description thoroughly, especially the technical aspects like loading vehicles and using equipment. Being knowledgeable about these tasks will demonstrate your readiness for the role and your commitment to safety and efficiency.
✨Be Ready for Shift Work Questions
Since the position involves working shifts, including evenings and weekends, be prepared to discuss your flexibility and willingness to adapt to varying schedules. Highlight any previous experience you have with shift work to reassure the interviewer of your reliability.
