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- Tasks: Safely recover vehicles and support customers during breakdowns with empathy and technical skills.
- Company: Join The AA, a supportive and inclusive employer with a focus on employee wellbeing.
- Benefits: Competitive salary, generous leave, pension scheme, and discounts on various products.
- Why this job: Make a real difference in people's journeys while enjoying a flexible work schedule.
- Qualifications: HGV licence required; problem-solving and customer service skills are essential.
- Other info: Dynamic role with opportunities for career progression and personal development.
The predicted salary is between 33862 - 41000 £ per year.
Feel like your current job’s going nowhere fast? Shift gears with The AA.
Salary: Guaranteed minimum c. £33,862 for CE (HGV 1) license, £30,490 for C (HGV 2) license
On Target Earnings: £41,000 for a CE licence, and £35,000 for a C licence
Shifts: Rolling roster, work 18 days out of every 28, with two full weekends off.
Standard Shift Duration: 9 hours and 45 minutes, including a 45-minute break.
Flexibility Required: While standard shifts are under 10 hours, end-of-shift flexibility is essential. You may be required to work up to 12 hours (including breaks) depending on operational needs.
Depot Postcode: DY4 7BS
To be eligible for this role you must live within 25 miles or 1 hour's travel from the depot.
As an HGV Recovery Driver, you’ll often work independently, but the moment you step out of your truck, you become a source of calm and confidence. With empathy and resilience, you’ll support members through stressful moments, using your technical expertise to recover vehicles safely and efficiently. Whether it’s transporting a vehicle to a garage or helping someone reach their destination, you’ll make a real difference in their day and their journey.
What will I be doing?
- Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns, helping them get back on the road quickly.
- Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
- Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.
- Staying solution-focused and compliant with EU Regulations.
- Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don’t stick to a schedule.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave (increases with service) + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We’re proud to be an inclusive employer and welcome people from all backgrounds. At The AA, you’re encouraged to be yourself, thrive in your role, and feel like you truly belong.
To apply, simply complete our short online application. If successful, we’ll invite you to an online interview and carry out standard pre-employment checks, including references, credit, and criminal record screening.
Ready for anything? Apply Today.
Recovery Driver - Birmingham - Forecasted Volume employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver - Birmingham - Forecasted Volume
✨Tip Number 1
Get to know the company! Research The AA and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to recovery driving and customer service. Think about scenarios where you've demonstrated problem-solving skills or calmness under pressure, as these are key for the role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on platforms like LinkedIn. They can provide insider tips and might even refer you, which can give your application a boost!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining The AA and ready to hit the road with us!
We think you need these skills to ace Recovery Driver - Birmingham - Forecasted Volume
Some tips for your application 🫡
Show Your Driving Skills: Make sure to highlight your driving experience and any relevant qualifications, like your CE or C licence. We want to see that you’ve got the skills to handle our vehicles safely and efficiently.
Emphasise Your Customer Service Skills: As a Recovery Driver, you'll be dealing with customers in stressful situations. Share examples of how you've provided exceptional service in the past. We love seeing candidates who can keep calm and reassure others!
Be Flexible: Flexibility is key in this role, so mention your willingness to work various shifts, including evenings and weekends. We appreciate candidates who understand that breakdowns don’t stick to a schedule!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get you started on your journey with The AA. We can’t wait to hear from you!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle recovery. Understand the common issues drivers face and how to resolve them. This will show that you're not just a driver, but someone who can handle roadside challenges with confidence.
✨Show Empathy
As a Recovery Driver, you'll be dealing with stressed customers. Practice how to communicate calmly and reassuringly. Think about examples from your past where you've helped someone in a tough situation, as this will demonstrate your ability to provide exceptional service.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work varied shifts, including weekends and holidays. Highlight any previous experience you have with flexible working hours, as this aligns perfectly with the role's requirements.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the types of vehicles you’ll be working with. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.