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- Tasks: Lead a team while also being hands-on in recovery operations.
- Company: Join the iconic AA with a commitment to safety and service.
- Benefits: Competitive salary, free breakdown cover, 23 days holiday, and great discounts.
- Why this job: Make a real impact in a role that combines leadership and operational duties.
- Qualifications: NVQ Level 3 in Light Vehicle Maintenance and strong compliance knowledge.
- Other info: Diverse and inclusive culture with excellent career progression opportunities.
The predicted salary is between 50000 - 60000 £ per year.
Better hours, better pay, join the AA as our Recovery Operations Performance Leader!
Location: Bristol, Somerset, Gloucester or Worcester is preferred (surrounding areas considered)
Our commitments:
- Salary: £50,280 + Benefits
- Start and finish on your driveway - paid from the moment you get in your van to the moment you get home.
- Bring your best self and we provide the rest, including van, full uniform, boots, and the best available equipment!
- Free breakdown cover from day one.
- 23 days holidays (increases with service)
- Up to 7% company pension contribution
- An iconic brand that our customers love with industry leading training.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Career Progression
This is the job
As a Performance Leader within Recovery Operations, you’ll play a hybrid role, balancing leadership of a team of Patrols with hands-on operational work as a Patrol yourself. You’ll lead by example, ensuring the safe, compliant and efficient delivery of recovery services across a large and diverse geographical area.
You’ll focus on delivering the right outcomes across Safety, Service, People and Cost, driving exceptional customer experiences while meeting legal, operational and commercial requirements.
What will I be doing?
Safety & Compliance
- Lead a strong safety culture, ensuring patrol operations comply with DVSA, EU Drivers’ Hours and Working Time Directive requirements.
- Maintain operator licence compliance through vehicle, workshop, tool, PPE and equipment checks, and support investigations into incidents, claims and complaints to identify root causes and preventative actions.
Service
- Drive consistently high service standards across the patrol team and through your own patrol activity.
- Act as a role model for performance and professionalism, and build effective relationships with third-party garages and contractors to ensure seamless service delivery.
People Leadership
- Coach, mentor and develop patrols through regular 1:1s, accompanied visits and performance reviews.
- Share best practice, support ongoing professional development, and manage performance fairly in line with AA values and policies.
Cost & Performance
- Use performance data and insight to improve productivity, efficiency and cost control.
- Manage contractor performance to ensure value for money, support the Recovery Operations Regional Manager in delivering operational and financial objectives, and minimise downtime through effective maintenance planning.
What do I need?
- NVQ Level 3 (or equivalent) in Light Vehicle Maintenance and Repair
- Strong knowledge of fleet, transport and legal compliance, including Drivers’ Hours and Working Time Directive
- Understanding of transport management, compliance and Earned Recognition
- Experience in Recovery Operations (desirable)
- Ability to work in a hybrid role combining people leadership with operational patrol duties
Key skills: coaching and development, communication, problem solving, conflict resolution and report writing.
Additional information
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You’ll also have access to a range of benefits such as:
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
You can apply today by clicking on the link below and filling out a short application form. As part of the onboarding process, we complete several pre-employment checks including drug and alcohol checks, work references, credit and criminal record checks.
Ready for anything? Apply Today
Performance Leader (Recovery Operations) – South West England - NonVolume employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Leader (Recovery Operations) – South West England - NonVolume
✨Tip Number 1
Get to know the company inside out! Research the AA's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and operational roles. Think about your past experiences and how they align with the Performance Leader role – be ready to share specific examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Performance Leader (Recovery Operations) – South West England - NonVolume
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and delivering exceptional service in Recovery Operations.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience and skills. Focus on your leadership abilities, compliance knowledge, and any hands-on operational work you've done. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at the AA.
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Make sure you brush up on your knowledge of fleet management, compliance, and the legal requirements like Drivers’ Hours. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Leadership Skills
As a Performance Leader, you'll need to demonstrate your ability to coach and mentor others. Prepare examples of how you've successfully led teams in the past, focusing on your communication and conflict resolution skills.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to safety and compliance. Think through how you would handle incidents or complaints, and be ready to explain your thought process and decision-making.
✨Highlight Your Customer Focus
The AA prides itself on exceptional customer service. Be prepared to discuss how you've driven high service standards in previous roles and how you plan to maintain those standards as a Performance Leader.
