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For Companies At a Glance
- Tasks: Engage customers and promote products while delivering outstanding service in a fast-paced environment.
- Company: Join the AA, a trusted brand keeping Britain moving with a supportive team culture.
- Benefits: Earn up to £1,000 quarterly bonus, 23 days leave, and discounts on healthcare and shopping.
- Other info: Enjoy comprehensive training and excellent career growth opportunities.
- Why this job: Unleash your potential in a role that values motivation, social skills, and resilience.
- Qualifications: No specific qualifications required; just bring your determination and people skills!
The predicted salary is between 26750 - 30000 £ per year.
Location: Swallowfield One, Wolverhampton Road, Oldbury, B69 2AG (Office Based)
Salary: £26,750 (OTE £30,000+)
Contract: Full time – permanent
Hours: 40 hours over 7 days a week, Monday to Sunday shifts between 7am – 9pm
Interviews from: Wednesday 15th April 2026
Position start date: Monday 11th May 2026 (Please note if you do have annual leave requirements within the first 5 weeks, you will not be auto progressed to the next stage)
Here at the AA, we’re driven to create confidence amongst drivers, and we’ll instil the confidence in you to sell Key, Fuel, Battery and Vehicle Inspection products to our customers, ensuring we are providing the right products for their peace of mind. In return for your hard work, we’ll reward you through our incentive scheme!
No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You’ll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand. We are the engine that keeps Britain moving, apply now to unleash your potential!
What will I be doing?
- Striving towards sales goals for members and non-members
- Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
- Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
- Pushing for better by using resources, tools and systems available to offer the best customer outcome
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
We’re looking for someone to become:
- A motivator: you’ll be motivated to meet goals and remain determined to achieve
- A socialiser: you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
- A self-starter: you’ll be proactive taking pride and ownership in your work
- A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
What’s in it for me?
- As a valued AA recruit, you will be eligible to earn a discretionary quarterly bonus of up to £1,000 during your first years’ service on top of any month bonus schemes that are available within your department.
- £500 following the successful completion of the 6 months’ probation period
- The opportunity to join and learn within a team that’s as driven as they are supportive.
- 23 days annual leave + bank holidays
- Free breakdown membership for yourself and the family
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car and home insurance
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Worksave pension scheme with up to 7% employer contribution
Additional Information
The Recruitment Process
- Your application: We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.
- Your interview: If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
- Onboarding: Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract. Training and going live on the phones!
- Training will be conducted by our expert Academy team for up to 4 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.
Sales Customer Service Advisor - Forecasted Volume in Oldbury employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Customer Service Advisor - Forecasted Volume in Oldbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the AA and their products. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your personality! The AA is looking for someone who can engage with customers and build relationships. Be yourself during the interview and let your social skills shine through. Remember, they want to see how you connect with others!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Customer Service Advisor - Forecasted Volume in Oldbury
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on how your background aligns with the Sales Customer Service Advisor role and the values we uphold at StudySmarter.
Show Your Motivation: We love seeing candidates who are genuinely excited about the role! In your application, express your enthusiasm for helping customers and achieving sales goals, as this is key to thriving in our fast-paced environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get you into the next steps of the process without any hiccups!
How to prepare for a job interview at The Automobile Association
✨Know Your Products
Before the interview, make sure you’re familiar with the key products you'll be selling, like Key, Fuel, Battery, and Vehicle Inspection products. Understanding these will help you answer questions confidently and show your dedication to providing the right solutions for customers.
✨Practice Role Play Scenarios
Since the interview includes a role play, practice common customer service scenarios. Think about how you would engage with a customer, identify their needs, and resolve their queries. This will help you demonstrate your ability to maintain composure and deliver exceptional service under pressure.
✨Show Your Motivation
Be prepared to discuss what motivates you in a sales environment. Share examples of how you've met goals in the past and how you plan to stay driven in this role. This will highlight your determination and fit for the position.
✨Emphasise Teamwork
The role requires working within a supportive team, so be ready to talk about your experiences collaborating with others. Share specific examples of how you’ve contributed to a team’s success and how you can bring that same energy to the AA.