We're recruiting for Control Tower Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most. You'll be working in a fast paced, friendly environment where you'll be taking and making around 100 calls a day, ranging from updating customers throughout their breakdown journey, to managing patrols efficiently, to ensuring the welfare of our patrols on shift. As you can understand, some calls you answer could involve complexities or vulnerable, distressed or dissatisfied customers, so our in-depth 3 week training period will ensure you're confident to provide the best solution to every customer, every time.,
- Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You'll be actively listening and providing guidance with your warm and reassuring tone.
- Showing our customers, they're valued by understanding their situation, keeping the conversation constructive
- Working with internal and external colleagues, as well as third-party suppliers to deliver an excellent service to our customers
- Using problem-solving and great communication skills to offer the best customer service to our breakdown customers
- Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
- Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly
- A guardian: you'll be supportive with the ability to remain warm and kind, even in the face of conflict
- A champion: you'll make our customers feel respected and valued
- A problem solver: you'll understand incoming information and make logical decisions quickly and efficiently
- A self-starter: you'll be proactive taking pride and ownership in your work while working towards targets
- A composed operator: you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
- A multitasker: you'll be able to retain and sort incoming information accurately and swiftly
The AA values diversity and the difference this brings to our culture and customers. We actively seek people from diverse backgrounds so you can be yourself, be empowered to be your best and feel like you belong.
We have five communities that bring together people with shared characteristics and backgrounds and help drive positive change.
Plus, so much more!
- 23 days annual leave plus bank holidays
- Performance-related incentives, with earning opportunities increasing as you develop and become fully competent in the role
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1, plus 50% discount for family and friends
- Discounts on AA products, including car and home insurance
- Employee discount scheme giving you access to a car salary sacrifice scheme plus discounts on healthcare, shopping, holidays and more
- Company-funded life assurance
- Diverse learning and development opportunities to support your career progression
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
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Part Time Customer Service Advisor in Oldbury employer: The Automobile Association
The Automobile Association (The AA) is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Oldbury. With a strong focus on employee growth, you will have the opportunity to lead transformative projects while enjoying a hybrid work model that promotes work-life balance. Join us to be part of a forward-thinking team dedicated to modernising technology and enhancing connectivity for a resilient future.
Contact Details:
The Automobile Association Recruitment Team
