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- Tasks: Drive smarter operations by analysing data and shaping strategies for service improvement.
- Company: Join the AA, a trusted UK brand offering diverse services to millions.
- Benefits: Enjoy 25 days leave, pension contributions, discounts, and career development opportunities.
- Why this job: Make a real impact by turning data into actionable insights and driving innovation.
- Qualifications: Experience in Automotive Engineering and strong analytical skills are essential.
- Other info: Be part of an inclusive culture that values diversity and empowers you to thrive.
The predicted salary is between 36000 - 60000 £ per year.
Location: Oldbury – Hybrid - Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
Join us as an Improvement Performance Manager and become the driving force behind smarter, more efficient operations within Dedicated Services. You’ll be the vital link between teams, using data and insight to shape strategies that improve service delivery and resource allocation. Your mission? To turn numbers into action. You’ll analyse trends, apply AI and BI solutions, and provide clear, commercially sound recommendations that make a real impact. This is a role where your ideas will influence decisions at senior levels. Innovation is at the heart of what we do. You’ll explore future opportunities, measure the impact of change, and ensure every recommendation adds tangible value. Strong relationships and clear communication will be key to your success. We’re looking for someone highly analytical, calm under pressure, and confident working with large datasets across multiple platforms. If you love turning complexity into clarity and driving continuous improvement, this is the role for you.
What will I be doing?
- Spotting new innovations and turning them into opportunities for outstanding customer outcomes.
- Using AI and BI tools to make smart, data-driven recommendations for change.
- Evaluating decisions and sharing clear, actionable insights with stakeholders.
- Communicating confidently across large groups and building strong relationships at every level.
- Becoming the go-to expert for solution design within Dedicated Services.
- Bringing complex data together into a single, easy-to-understand format.
- Creating and delivering management information (MI) reports on time and with impact.
- Developing modelling tools that support informed decision-making.
- Working closely with business partners to optimise labour and resources.
- Playing an active role in shaping and implementing future state designs.
What do I need?
- Proven experience in Automotive Mechanical Engineering – this is essential.
- Strong knowledge of Microsoft applications, including Excel and PowerPoint.
- Ability to create and deliver impactful presentations with confidence.
- Data-driven mindset with experience in developing data-led solutions.
- Experience working in fast-paced, high-volume operational environments, ideally Just-In-Time (JIT).
- Contribution to systemic modelling tools and decision-making frameworks.
- Project management experience – PRINCE2 or similar qualifications are desirable.
- Experience supporting organisational change and transformation initiatives.
- Ability to collaborate with stakeholders and communicate complex information clearly.
- Skilled in consolidating data from multiple sources into clear, unified formats.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Improvement Performance Manager - NonVolume in Oldbury employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Improvement Performance Manager - NonVolume in Oldbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the AA on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising your data storytelling skills. We want to hear how you can turn complex data into actionable insights, so have some examples ready that showcase your analytical prowess.
✨Tip Number 3
Show off your passion for innovation! During interviews, share any projects where you've implemented new ideas or tools, especially if they led to improved performance or efficiency. This will resonate with the AA's mission.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Improvement Performance Manager - NonVolume in Oldbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Improvement Performance Manager role. Highlight your experience in Automotive Mechanical Engineering and any relevant data-driven projects you've worked on. We want to see how your skills align with our mission!
Showcase Your Analytical Skills: Since this role is all about turning data into action, be sure to include examples of how you've used data analysis to drive improvements in past roles. We love seeing candidates who can demonstrate a data-driven mindset!
Communicate Clearly: Strong communication is key for this position. When writing your application, aim for clarity and conciseness. Use straightforward language to explain complex ideas, just like you would when presenting to stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're keen to join the AA team!
How to prepare for a job interview at The Automobile Association
✨Know Your Data
As an Improvement Performance Manager, you'll be working with large datasets. Make sure you brush up on your data analysis skills and be prepared to discuss how you've used data to drive decisions in the past. Bring examples of trends you've spotted and the impact they had.
✨Showcase Your Communication Skills
This role requires clear communication across various levels. Practice explaining complex data insights in simple terms. You might even want to prepare a mini-presentation to demonstrate your ability to convey information effectively, just like you would in the job.
✨Familiarise Yourself with AI and BI Tools
Since the job involves using AI and BI solutions, make sure you're familiar with these tools. If you have experience with specific software, be ready to discuss how you've applied it to improve service delivery or resource allocation in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to turn complexity into clarity or implement change. Prepare to share your thought process and the outcomes of your actions, as this will showcase your analytical mindset.
