At a Glance
- Tasks: Provide expert technical support and advice to customers over the phone.
- Company: Join The AA, a leading automotive service provider with a supportive culture.
- Benefits: £35,000 salary, 25 days annual leave, and diverse learning opportunities.
- Other info: Flexible shifts, including weekends, with excellent career progression.
- Why this job: Make a real difference by helping customers get back on the road.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair required.
The predicted salary is between 28000 - 42000 £ per year.
Join Our Team as a Technical Helpdesk Advisor. Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you'll play a crucial role in assisting customers and contact centre staff with your knowledge and experience. We value your growth and are committed to supporting you through specialized training, ongoing support, and tailored opportunities.
This is the job:
- Salary: £35,000 pa plus benefits
- Shifts: Between 0700 – 2000 Monday to Sunday
- Location: Oldbury Office, On Site Working
As a Technical Advisor, you'll be part of a growing team and provide expert advice to our customers via telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
What will I be doing?
- Your role involves providing essential technical support, advice, and repair fixes to our customers.
- Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
- You’ll be meticulously recording data on the relevant databases, contributing to detailed management insights and facilitating efficient decision-making.
- You must be computer literate and confident using various systems.
- You’ll be confident in providing advice, simplifying information so the customer understands, and providing excellent customer service.
- As a target-driven individual, you’ll be focused on achieving results.
What do I need?
- Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
- A Fixer/Problem Solver: You will revel in utilising your technical expertise to help solve a variety of issues, finding solutions to blockers and getting our customers moving again.
- A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower. You’ll give customers and Patrols the confidence that whatever the issue, you can help them.
- Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including diverse learning and development opportunities to support you to progress in your career and 25 days annual leave, plus 8 bank holidays.
Automotive Helpdesk Technician in Oldbury employer: The Automobile Association
The Automobile Association is an excellent employer, offering a dynamic work culture in Oldbury where innovation thrives. With a strong focus on employee growth, you will have the opportunity to collaborate with talented teams while enjoying generous benefits such as 25 days of annual leave and a pension scheme, making it a rewarding place to advance your career in data science.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Helpdesk Technician in Oldbury
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Technical Helpdesk Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Practice explaining complex issues in simple terms, just like you would with a customer. This will show that you can communicate effectively, which is key for this role.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experience where you’ve successfully resolved issues. This will demonstrate your ability to be a fixer and a master communicator, both of which are crucial for the Technical Advisor position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, get your application in and let’s get you on board!
We think you need these skills to ace Automotive Helpdesk Technician in Oldbury
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your mechanical qualifications and experience in the automotive industry. We want to see how your background makes you the perfect fit for the Technical Advisor role!
Keep It Clear and Simple:When writing your application, remember to communicate your technical knowledge in a way that's easy to understand. We love a master communicator who can break down complex info for our customers!
Be Yourself:Let your personality shine through in your application! We’re looking for someone who’s not just skilled but also passionate about helping others. Show us why you’re excited about this opportunity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with The AA.
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Brush up on your mechanical knowledge and be ready to discuss specific automotive issues. The interviewers will likely ask you technical questions, so having examples from your experience can really help showcase your expertise.
✨Communicate Clearly
Practice simplifying complex technical jargon into layman's terms. As a Technical Advisor, you'll need to explain solutions to customers who may not have a technical background, so demonstrating this skill in the interview is key.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled difficult situations in the past. Think of specific instances where you resolved a breakdown or helped a customer understand a complex issue—this will highlight your fixer mentality.
✨Be Flexible and Ready to Adapt
Since the role requires working outside of normal hours, be prepared to discuss your availability and willingness to adapt to different shifts. Showing that you're flexible and committed to the job will make a great impression.
