At a Glance
- Tasks: Engage with customers, meet sales goals, and provide exceptional service.
- Company: Join the AA, a trusted brand keeping Britain moving.
- Benefits: Competitive salary, incentives, discounts, and 23 days leave.
- Other info: Diverse learning opportunities and a commitment to inclusivity.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Motivated, social, self-starting individuals who thrive under pressure.
The predicted salary is between 26550 - 28550 £ per year.
Company description
Location: Newcastle Office based
Salary: 26,550 + OTE per annum
Contract: Full time permanent
Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am - 7:15pm and alternate Saturday shifts between 9am - 5:15pm
Start Date: 10th August 2026 (If you have holiday within the first 4-5 weeks of employment, your application will be reviewed before being processed)
Interview Dates: 13th - 23rd July 2026
Here at the AA, we are driven to create confidence amongst drivers, and we will instil the confidence in you to sell or retain our customers, by providing the right products to ensure their peace of mind. In return for your hard work, we will reward you through our incentive scheme! No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You'll be working in a fast-paced environment, within a team that backs each other and who set the tone for what our customers can expect from our iconic brand. We are the engine that keeps Britain moving, apply now to unleash your potential!
What will I be doing?
- Striving towards sales goals or retaining customers who are coming to the end of their policy
- Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
- Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
- Pushing for better by using resources, tools and systems available to offer the best customer outcome
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
We’re looking for someone to become:
- A motivator - you’ll be motivated to meet goals and remain determined to achieve
- A socialiser - you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
- A self-starter - you’ll be proactive taking pride and ownership in your work
- A composed operator - you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave plus bank holidays
- Opportunity to earn up to 2000 in incentives in your first year
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Your application
We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.
Your interview
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60 mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract. Training and going live on the phones! Training will be conducted by our expert Academy team for up to 3 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.
Sales Customer Service Advisor - Forecasted Volume in Newcastle employer: The Automobile Association
At the AA, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Newcastle that fosters teamwork and personal growth. With competitive salaries, generous benefits including a robust incentive scheme, and diverse learning opportunities, we empower our employees to thrive while ensuring they feel valued and included. Join us to be part of a supportive environment where your contributions make a real difference in keeping Britain moving.
Contact Details:
The Automobile Association Recruitment Team
