Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with insurance queries and deliver world-class service.
- Company: Join the AA, a trusted brand committed to driver confidence.
- Benefits: Enjoy competitive salary, free breakdown membership, and exclusive discounts.
- Why this job: Make a real impact by helping customers and thriving in a supportive team.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Hybrid working, 25 days leave, and great career growth opportunities await you.
The predicted salary is between 20400 - 28900 £ per year.
Location: Quorum Business Park, Newcastle upon Tyne, NE12 8EX
Salary: £25,480
Contract: Full time – Permanent - Hybrid Working
Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am – 7:15pm and alternate Saturday shifts between 9am – 5:15pm
Here at the AA, we’re committed to giving drivers confidence on the road — and we’ll give you the confidence to deliver a truly world‑class customer experience. In return for your dedication, you’ll be recognised and rewarded through our competitive incentive scheme. Whatever the nature of the call, your commitment to doing the right thing for the customer ensures they receive the best possible outcome, every time. You’ll thrive in a fast‑paced environment, supported by a team that has each other’s backs and sets the standard for what customers can expect from our iconic and trusted brand.
Here's what we offer you:
- Free AA breakdown membership from day one, giving you peace of mind wherever you go
- Exclusive discounts on AA products including car and home insurance
- A fantastic employee discount scheme offering great discounts on healthcare, shopping, tech vouchers, holidays, and more
- Wellbeing support when you need it, including a dedicated Employee Assistance Programme and 24/7 remote GP access for you and your family
- 25 days annual leave, with the option to purchase additional holidays to suit your lifestyle
- Free onsite parking and great transport links from the city centre (free shuttle bus service from Quorum Park and Four Lane Ends metro)
- Special offers and events through the Quorum Park app, with access to exclusive discounts and community activities
- Access to employee inclusivity awareness networks, helping you connect, belong and thrive
- A competitive worksave pension scheme with up to 7% employer contribution
- The potential to upskill into other areas to increase your earning potential
- Plus, so much more!
What will the role involve?
- Supporting customers with complex insurance queries, providing clear guidance and reassurance
- Delivering a world‑class customer service experience in every interaction
- Handling inbound calls from both new and existing customers, resolving queries efficiently and professionally
- Making changes and updates to existing policies accurately and in line with customer needs
- Assisting customers with online account queries, helping them navigate and manage their services
- Working collaboratively with your team to help maintain a healthy, positive, and thriving work environment
- Actively promoting and supporting the culture of the AA by living and demonstrating the company values
- Resolving customer complaints with empathy, professionalism and a focus on fair outcomes
We’re looking for someone to become:
- A natural motivator: You stay focused on your goals and bring determination and drive to everything you do
- A strong socialiser: You build effective relationships with ease, adapting your approach and thriving in a people‑focused environment
- A proactive self‑starter: You take ownership and pride in your work, stepping forward to get things done without needing to be prompted
- A calm and composed operator: You handle pressure confidently, stay resilient, and navigate setbacks with a steady and solutions‑focused mindset
Apply now to unleash your potential!
Customer Service Advisor - Forecasted Volume in Newcastle employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Forecasted Volume in Newcastle
✨Tip Number 1
Get to know the company! Research the AA and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the AA and ready to take that next step in your career.
We think you need these skills to ace Customer Service Advisor - Forecasted Volume in Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and how you’ve handled complex queries or complaints.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering world-class customer service and how you embody the values of the AA. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves handling calls and resolving queries, demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at The Automobile Association
✨Know the Company Inside Out
Before your interview, take some time to research the AA and its values. Understand their commitment to customer service and how they support their employees. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Common Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Think about how you would handle complex insurance queries or resolve complaints with empathy. Practising these responses can help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with customers in the past. Highlight your ability to adapt your communication style and how you’ve maintained a positive attitude even in challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
