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- Tasks: Support customers with insurance queries and deliver exceptional service on every call.
- Company: Join the AA, a trusted brand committed to customer confidence.
- Benefits: Enjoy competitive salary, free breakdown membership, and exclusive discounts.
- Why this job: Make a real difference in customers' lives while growing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Hybrid working, wellbeing support, and great career progression opportunities.
The predicted salary is between 20400 - 28900 £ per year.
Location: Quorum Business Park, Newcastle upon Tyne, NE12 8EX
Salary: £25,480
Contract: Full time – Permanent - Hybrid Working
Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am – 7:15pm and alternate Saturday shifts between 9am – 5:15pm
Here at the AA, we are committed to giving drivers confidence on the road — and we will give you the confidence to deliver a truly world‑class customer experience. In return for your dedication, you will be recognised and rewarded through our competitive incentive scheme.
Whatever the nature of the call, your commitment to doing the right thing for the customer ensures they receive the best possible outcome, every time. You will thrive in a fast‑paced environment, supported by a team that has each other’s backs and sets the standard for what customers can expect from our iconic and trusted brand.
Here’s what we offer you:
- Free AA breakdown membership from day one, giving you peace of mind wherever you go
- Exclusive discounts on AA products including car and home insurance
- A fantastic employee discount scheme offering great discounts on healthcare, shopping, tech vouchers, holidays, and more
- Wellbeing support when you need it, including a dedicated Employee Assistance Programme and 24/7 remote GP access for you and your family
- 25 days annual leave, with the option to purchase additional holidays to suit your lifestyle
- Free onsite parking and great transport links from the city centre (free shuttle bus service from Quorum Park and Four Lane Ends metro)
- Special offers and events through the Quorum Park app, with access to exclusive discounts and community activities
- Access to employee inclusivity awareness networks, helping you connect, belong and thrive
- A competitive worksave pension scheme with up to 7% employer contribution
- The potential to upskill into other areas to increase your earning potential
- Plus, so much more
What will the role involve?
- Supporting customers with complex insurance queries, providing clear guidance and reassurance
- Delivering a world‑class customer service experience in every interaction
- Handling inbound calls from both new and existing customers, resolving queries efficiently and professionally
- Making changes and updates to existing policies accurately and in line with customer needs
- Assisting customers with online
Customer Service Advisor in Newcastle employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newcastle
✨Tip Number 1
Get to know the company inside out! Research the AA's values and customer service approach. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely aligns with their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to convey information clearly and empathetically. Try role-playing common customer scenarios with a friend to build your confidence before the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for a customer. This will help you stand out and demonstrate your commitment to delivering a world-class customer experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at the AA. Let's get you that job!
We think you need these skills to ace Customer Service Advisor in Newcastle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like handling customer queries and providing top-notch service.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've gone above and beyond for customers in the past – it’ll help us see how you’d fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at The Automobile Association
✨Know the Company Inside Out
Before your interview, take some time to research the AA and its values. Understand their commitment to customer service and how they support their employees. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Think about how you would handle complex insurance queries or difficult customers. Practising these responses can help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you've successfully communicated with customers or resolved issues, highlighting your ability to deliver a world-class customer experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
