Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and manage claims fraud to minimise financial loss for the company.
- Company: Join The AA, a trusted UK brand with diverse services.
- Benefits: Enjoy 25 days leave, pension contributions, and discounts on insurance and healthcare.
- Other info: Inclusive workplace with diverse learning opportunities and employee support.
- Why this job: Make a real impact in preventing fraud while developing your career.
- Qualifications: Strong communication skills and understanding of motor claims fraud are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Newcastle
Employment Type: Full time/ permanent
Salary: Competitive salary
Hours: 37.5 hours per week Monday – Friday between 08:00 and 17:30
As a Claims Fraud Investigator, you will support the Counter Fraud department in its objective of preventing and detecting Motor claims fraud. This will be achieved through the effective investigation and management of claims fraud referrals and contributing to the continued development of the Counter Fraud Team.
What will I be doing?
- Responsible for end-to-end investigation and management of claims fraud referrals to achieve a cost-efficient conclusion and minimal financial loss to the company.
- Demonstrated expertise in fraud investigation.
- Directly managing a portfolio of suspected fraudulent claims, in accordance with the claim’s philosophy, claims handling procedures and service levels.
- Assessing the evolving evidential picture of a claim to drive a proactive investigation and determine the correct outcome.
What do I need?
- Outstanding communication & interpersonal skills.
- Good understanding of Motor claims fraud types and indicators.
- Thorough knowledge of insurance with a strong understanding of the principles of insurance; credit hire or personal injury experience is essential.
- Fraud investigation experience is desirable.
- An in-depth technical knowledge and the creativity to generate ideas.
- Strategic analytical skills and attention to detail.
If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
- Diverse learning and development opportunities to support you to progress in your career.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Claims Fraud Investigator - NonVolume in Newcastle employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Fraud Investigator - NonVolume in Newcastle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to claims fraud investigation and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to fraud investigation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at The AA.
We think you need these skills to ace Claims Fraud Investigator - NonVolume in Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Fraud Investigator role. Highlight your relevant experience in fraud investigation and insurance, and don’t forget to showcase those outstanding communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about preventing motor claims fraud and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Analytical Skills: We love candidates who can think strategically! In your application, give examples of how you've used your analytical skills to solve problems or make decisions in past roles. This will show us you have what it takes to drive proactive investigations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at The AA!
How to prepare for a job interview at The Automobile Association
✨Know Your Fraud Indicators
Familiarise yourself with the common types and indicators of motor claims fraud. Being able to discuss specific examples during your interview will show that you understand the role and can contribute effectively to the team.
✨Showcase Your Communication Skills
As a Claims Fraud Investigator, you'll need outstanding communication skills. Prepare to demonstrate how you've effectively communicated complex information in past roles, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your analytical skills and attention to detail. Think of past experiences where you successfully managed a portfolio of claims or resolved a challenging investigation, and be ready to share those stories.
✨Research The AA's Values
Understand The AA's mission and values, particularly their commitment to diversity and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to a positive workplace culture.