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For Companies At a Glance
- Tasks: Provide expert technical support and advice to customers over the phone.
- Company: Join The AA, a leading automotive service provider with a focus on growth.
- Benefits: Enjoy a competitive salary, 25 days leave, and free breakdown membership.
- Why this job: Make a real difference by helping customers get back on the road.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair required.
- Other info: Flexible shifts, diverse learning opportunities, and a supportive team culture.
The predicted salary is between 28000 - 42000 £ per year.
Company description
Join Our Team as a Technical Helpdesk Advisor
Are you an automotive professional ready for a new challenge ? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.
We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
This is the job
Salary: £ 35,000.pa plus benefits
Shifts: Between 0700 – 2000 Monday to Sunday.
Location: Oldbury Office, On Site Working
As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
What will I be doing?
- The T echnical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
- Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
- You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
- You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
- As a target driven individual you’ll be focussed on achieving results.
What do I need?
- Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
- A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
- A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
- Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 25 days annual leave, plus 8 bank holidays
- Free AA breakdown membership from day 1!
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Work save pension scheme with up to 7% employer contribution
- Company funded life assurance
- Dedicated Employee Assistance Programme
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Motor Vehicle Support Technician - Forecasted Volume employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Vehicle Support Technician - Forecasted Volume
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can explain complex issues simply, just like you would to a customer. Practice common interview questions and think about how your experience aligns with what The AA is looking for.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in the past. This will demonstrate your ability to be a fixer and a master communicator, which are key traits for the Technical Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining The AA team. So, get your application in and let’s get you on the road to success!
We think you need these skills to ace Motor Vehicle Support Technician - Forecasted Volume
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your mechanical qualifications and experience in the Motor Vehicle Repair Industry. We want to see how your expertise can help us provide exceptional service to our customers!
Keep It Simple: When describing your experience, remember to communicate complex technical information in a straightforward way. This is key for us, as we value clear communication with our customers and team members.
Tailor Your Application: Take a moment to tailor your application to the role of Technical Advisor. Mention specific examples of how you've solved problems or provided excellent customer service in the past. We love seeing how you fit into our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Brush up on your mechanical knowledge and be ready to discuss your qualifications, like your NVQ Level 2 or 3. Be prepared to share specific examples of how you've solved problems in the past, as this will show your expertise and experience in the Motor Vehicle Repair Industry.
✨Communicate Clearly
Since you'll need to simplify complex technical information for customers, practice explaining common vehicle issues in layman's terms. This will demonstrate your communication skills and help you connect with the interviewers, showing them that you can make technical advice accessible.
✨Show Your Flexibility
The role requires working outside normal hours, so be ready to discuss your availability and willingness to work weekends or shifts. Share any previous experiences where you've adapted to changing schedules or worked under pressure to highlight your flexibility.
✨Emphasise Customer Service
As a Technical Advisor, providing excellent customer service is key. Prepare to talk about times when you've gone above and beyond for a customer or resolved a difficult situation. This will showcase your commitment to helping others and your ability to handle challenging scenarios.
