At a Glance
- Tasks: Provide vehicle opening, key cutting, and programming services to customers.
- Company: Join the AA, the UK's leading motoring organisation with over 100 years of experience.
- Benefits: Competitive salary, flexible hours, free breakdown membership, and generous annual leave.
- Other info: Access to career development programmes and a diverse, inclusive work culture.
- Why this job: Be part of an exciting journey in automotive technology and customer service.
- Qualifications: Experience in automotive locksmithing and a full driving licence required.
The predicted salary is between 37000 - 46000 £ per year.
Location: Bristol
Salary: £41,923.56
Contract: Permanent - Field Worker
Hours: 36.25 a week - Mon-Fri with 585 flexible standby hours across the year
Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Key Assist Technician, you’ll play a key part to our success and join us on this exciting motoring journey.
This is the job
We are looking for a Key Assist Technician to contribute to the AA business by providing a comprehensive vehicle opening, key cutting and vehicle programming service to AA members and business customers/organisations. You will provide advice and assistance within your own area of competence, ensuring that in other cases where AA members or potential customers require assistance they are directed to the appropriate AA service or department.
What will I be doing?
- Undertaking vehicle opening, key cutting and vehicle programming services on all types and age of vehicle, to the highest standard
- Maintaining a high level of knowledge in the field of automotive security systems, ensuring that all equipment tooling and programming software can be used in an efficient and correct manner
- Maintaining an appropriate awareness of information circulated regarding technological and safety developments and how they may affect the diagnosis and repair of motor vehicles
- Be fully conversant with all communication systems used within the Key Assist operation and ensure that all communication is maintained in a professional standard to both internal colleagues and customers
- Generate additional sales opportunities for vehicle unlocking, key cutting and vehicle programming to ensure that income generation and productivity targets are met
- Maintain accurate records of all jobs undertaken and ensure compliance with all laid down procedures to enable correct billing of customers and subsequent audits
- Ensure all stock relating to keys, transponders and other security devices for automotive vehicles is maintained and accounted for
- Ensure Treating Customers Fairly (TCF) is embedded in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post sales treatment
What do I need?
- Appropriate level of experience, skill and knowledge in the automotive locksmith or general locksmith industry
- Strong verbal, numerical and communication skills
- It’s essential that you have a full category B driving licence, with no more than 6 points
- Natural aptitude for delivering excellent levels of customer service and the ability to deal with the general public
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Each year, choose your standby hours preferences to suit your lifestyle and work life balance
- Bring your best self and we provide the rest, including; Van, full AA branded Uniform, Boots, and key assist specific equipment!
- Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
- 25 days annual leave plus bank holidays + the option to buy additional annual leave
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Pension scheme available up to 7% contribution
- Access to the EV discount scheme
- Company funded life assurance
- Plus, so much more!
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
Ready for anything? Apply Today
Mobile Key Assist Technician - NonVolume employer: The Automobile Association
The AA is an exceptional employer, offering a dynamic work environment in Bristol where you can thrive as a Mobile Key Assist Technician. With a strong focus on employee well-being, you will enjoy flexible working hours, comprehensive benefits including free breakdown membership, and opportunities for professional development to advance your career. Join a diverse and inclusive team that values your contributions and empowers you to deliver outstanding customer service while being part of the UK's leading motoring organisation.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Key Assist Technician - NonVolume
✨Tip Number 1
Get to know the company inside out! Research The AA's history, values, and services. This will not only help you in interviews but also show your genuine interest in becoming a Key Assist Technician.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to automotive security and customer service. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The AA team!
We think you need these skills to ace Mobile Key Assist Technician - NonVolume
Some tips for your application 🫡
Show Your Skills:Make sure to highlight your experience in automotive locksmithing or general locksmithing. We want to see how your skills align with the role of a Mobile Key Assist Technician, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for us. Use keywords from the job description and show how your background fits what we’re looking for. It’ll make your application stand out!
Be Professional:Since communication is key in this role, ensure your written application is clear and professional. We appreciate good grammar and spelling, so give it a once-over before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive security systems and key cutting techniques. The more you know about the tools and technologies used in the field, the better you'll be able to impress during the interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond to help someone out.
✨Be Ready for Practical Questions
Expect some technical questions or scenarios related to vehicle opening and key programming. Prepare by thinking through common challenges you might face in the role and how you'd tackle them.
✨Demonstrate Flexibility and Team Spirit
With flexible standby hours and teamwork being crucial, highlight your adaptability and willingness to collaborate. Share experiences where you've worked well in a team or adjusted to changing circumstances.
