Customer Advisor Business Area Reference COI00362
Contract Type Full Time
Location Melton Mowbray
Customer Service Advisor - Prestige
Salary: £24,882
Location: Melton Mowbray
Workstyle: Office based until fully trained then Dynamic working between the office and home - three days per week onsite
Contract: Permanent Full-time
Hours: 37.5 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays working hours - 09:00 -14:00
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.
Why Choose The AA?
Benefits from day 1
- Access to a 24/7 GP Chat line for when speaking to a doctor just can't wait
- Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
- Discounts on multiple online and high street shops, experiences and food
- Great employee pension schemes
- Physio, Dental and eye test benefits
- Mental health help
- Plus additional benefits to reward longer service!
After 6 months:
- Technology and Appliance Vouchers
- Cycle to Work scheme
What will I be doing?
- Using detailed scripts to gather information from the call and apply logic to assess the best course of action
- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
What We're Looking For:
- Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
- Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
- Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
- Own It: Our industry evolves, and so should you. Stay curious and open-minded
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Customer Advisor in Melton Mowbray employer: The Automobile Association
The Automobile Association (The AA) is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Oldbury. With a strong focus on employee growth, you will have the opportunity to lead transformative projects while enjoying a hybrid work model that promotes work-life balance. Join us to be part of a forward-thinking team dedicated to modernising technology and enhancing connectivity for a resilient future.
Contact Details:
The Automobile Association Recruitment Team
