Major and Complex Claim Manager - Remote

Company description Job Title: Major and Complex Claim Manager n Location: Remote (Travel Across South-East Region) n Employment Type: Full-Time/ Permanent n Salary: Up-to £55,000 DOE + Company Car + Annual Bonus n Hours: Monday-Friday n AA Summary n Think the AA is just about roadside assistance? Think again! n As one of the UK\\\\\\\’s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we\\\\\\\’ve got you covered. Our mission is to keep Britain moving, and we\\\\\\\’re looking for dedicated individuals to join our team. Ready to join us? n #LI-EJ1 #LI-Remote n This is the job As a Major & Complex Claims Manager in our Household Claims department, you will shape the strategy and performance of our claims division. You will manage large and complex household property claims, working with the Head of Household Supply Chain and claims colleagues. This includes validating, reserving, and negotiating settlements over £100,000. n You will oversee the performance of household claims suppliers and ensure key claims performance meets business expectations. You will also identify and implement improvements to achieve cost control, process efficiency, quality, and customer service. Additionally, you will support the technical claims capability within the team. What will I be doing? n Work closely with claims colleagues to manage major and complex losses, including supply chain management. n Undertake site visits for larger or more complex claims to agree on a claims project plan with key stakeholders. n Ensure complex and large loss cases are appropriately managed. n Identify potentially fraudulent or dishonest claim-related behaviour. n Collaborate to develop technical strategies to control indemnity spend on claims. n Serve as an advocate and referral point for claim handling colleagues, especially on building claims, providing subject matter expertise. n Manage supplier account performance to ensure compliance with contractual, operational, regulatory, and business strategy requirements. n What do I need? n Proven experience in handling large and complex property claims exceeding £50,000. n Preferable field claims management experience. n In-depth knowledge of domestic building structures, their defects, appropriate repairs, and drying techniques. n Strong stakeholder management skills. n Self-starter with a track record of problem-solving and delivering value-added results. n Excellent analytical skills with keen attention to detail. n Additional information We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: n n 25 days annual leave plus bank holidays + holiday buying scheme n Worksave pension scheme with up to 7% employer contribution n Free AA breakdown membership from Day 1 plus 50% discount for family and friends n Discounts on AA products including car and home insurance n Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more n Company funded life assurance n Diverse learning and development opportunities to support you to progress in your career n Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family n n Plus, so much more! n We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. n We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.