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- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA’s dynamic SMR team in Oldbury.
- Benefits: 25 days leave, free breakdown cover, discounts, and career development.
- Why this job: Make a real impact in the automotive industry while enhancing customer satisfaction.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
- Other info: Energetic and resilient individuals thrive in this collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Company description
SMR Maintenance Controller – Driving Service, Repair & Results
Location: Oldbury, residential working
Salary: Up to £40,000 DOE
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
This is the job
What You’ll Do:
- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
What will I be doing?
Who You Are:
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem-solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
What do I need?
Traits We Value:
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer-first outcomes
Additional information
What You’ll Get:
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company-funded life assurance
- Outstanding training & career development
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
Maintenance Controller - Oldbury - NonVolume employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller - Oldbury - NonVolume
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at The AA. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific vehicle repair scenarios and how you've handled them in the past. Show us you're the problem-solver we need!
✨Tip Number 3
Practice your communication skills! You’ll need to explain service outcomes clearly and effectively. Try role-playing with a friend to get comfortable talking about complex topics in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at The AA.
We think you need these skills to ace Maintenance Controller - Oldbury - NonVolume
Some tips for your application 🫡
Show Your Mechanical Savvy: Make sure to highlight your automotive repair experience in your application. We want to see how your skills can optimise vehicle service outcomes, so don’t hold back on showcasing your technical confidence!
Be Clear and Concise: When handling service queries in your written application, clarity is key. Use straightforward language to demonstrate your ability to communicate service outcomes effectively—this is something we value highly at StudySmarter.
Demonstrate Problem-Solving Skills: We love a natural problem-solver! In your application, share examples of how you've tackled challenges in the past, especially in service resolution or vehicle repair networks. This will show us you’re the right fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Make sure you brush up on your automotive repair knowledge. Familiarise yourself with common service queries and solutions, as well as the latest industry trends. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you optimised service outcomes or improved processes. This will demonstrate your ability to think on your feet and provide effective solutions under pressure.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. As a Maintenance Controller, you'll need to communicate effectively with various teams and customers. Being able to convey information clearly will set you apart from other candidates.
✨Be Data Savvy
Brush up on your data analysis skills, especially in relation to cost management and service legislation. Be ready to discuss how you've used data to make informed decisions in the past. This will show that you can handle the analytical side of the role with ease.
