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- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA's dynamic SMR team in Melton Mowbray.
- Benefits: 25 days annual leave, free breakdown cover, and great training opportunities.
- Why this job: Make a real impact on customer satisfaction and vehicle performance.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
- Other info: Energetic and resilient individuals will thrive in this supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Company description
Location: Melton Mowbray, residential working
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working
Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
This is the job
What You’ll Do:- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem-solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer-first outcomes
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company-funded life assurance
- Outstanding training & career development
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
Maintenance Controller - Melton Mowbray - NonVolume employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller - Melton Mowbray - NonVolume
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at The AA. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific vehicle repair scenarios and how you've handled them in the past. Show us you're the problem-solver we need!
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex service outcomes simply. Try role-playing with a friend to get comfortable articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at The AA.
We think you need these skills to ace Maintenance Controller - Melton Mowbray - NonVolume
Some tips for your application 🫡
Show Your Mechanical Savvy: Make sure to highlight your automotive repair experience in your application. We want to see how your skills can optimise vehicle service outcomes, so don’t hold back on showcasing your technical confidence!
Be Clear and Concise: When handling service queries in your written application, clarity is key. Use straightforward language to demonstrate your ability to communicate service outcomes effectively—this will show us you’re a natural problem-solver.
Demonstrate Your Collaborative Spirit: We value teamwork, so mention any experiences where you’ve collaborated with different teams. Whether it’s Operations, Finance, or Sales, showing us your ability to work across departments will make your application stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Make sure you brush up on your automotive repair knowledge. Be ready to discuss specific examples from your experience that showcase your problem-solving skills and technical confidence. The more you can demonstrate your understanding of vehicle service outcomes, the better!
✨Showcase Your Communication Skills
As a Maintenance Controller, clear communication is key. Prepare to explain complex service outcomes in simple terms. Practise articulating how you've effectively collaborated with different teams in the past, as this will highlight your ability to work across Operations, Finance, and Sales.
✨Be Data Savvy
Since you'll need to analyse data and manage costs, come prepared with examples of how you've used data to drive decisions in previous roles. Think about times when you influenced process improvements or made smart commercial choices based on data analysis.
✨Demonstrate Resilience
The role can be high-pressure, so it's important to show that you can thrive under such conditions. Share stories that illustrate your resilience and planning skills, especially in challenging situations. This will reassure them that you're the right fit for their dynamic environment.
