At a Glance
- Tasks: Lead large-scale tech programmes and champion Agile practices for impactful customer experiences.
- Company: Join The AA, a leading motoring organisation evolving beyond roadside assistance.
- Benefits: Enjoy 25 days leave, annual bonus, private medical insurance, and more perks.
- Other info: Diverse learning opportunities and a supportive, inclusive work environment await you.
- Why this job: Be part of an exciting journey, driving change in technology and customer service.
- Qualifications: Experience in leading tech programmes and strong Agile knowledge required.
The predicted salary is between 60000 - 75000 £ per year.
Location: London (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Technology Delivery Lead means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
This is the job: At The AA, we are accelerating an ambitious technology agenda that will help us deliver simpler, more connected experiences for our customers and colleagues. As our Technology Delivery Lead, you will take a leading role in delivering complex, high-profile programmes that span multiple technology areas and support some of our most important strategic priorities. This is a highly visible role combining hands-on programme leadership with Agile coaching, governance and delivery excellence. You will bring structure, clarity and momentum to complex initiatives, helping multidisciplinary teams navigate ambiguity, manage dependencies and maintain a clear focus on customer and business outcomes. Working closely with senior leaders across Technology, Product and the wider business, you will strengthen how we deliver at scale. You will champion modern delivery practices, build Agile capability and help create an environment where teams are empowered, accountable and continually looking for better ways to deliver.
What will I be doing?
- Lead the end-to-end delivery of large scale, customer focused technology programmes, establishing clear plans, governance, reporting and measures of success.
- Manage complex risks, dependencies, priorities and delivery challenges across multiple teams, technology domains and external partners.
- Champion Agile principles and modern delivery practices, providing coaching, facilitation and practical support to teams and leaders.
- Partner with senior Technology, Product and Business stakeholders to align delivery approaches, resolve blockers and maintain focus on strategic outcomes.
- Mobilise multidisciplinary teams around critical priorities, creating clarity, accountability and momentum in fast moving and evolving environments.
- Drive continuous improvement across delivery standards, governance, predictability and organisational capability.
What do I need?
- Strong experience leading large-scale technology or transformation programmes that have delivered measurable customer and business outcomes.
- Deep knowledge of Agile delivery principles, with experience applying, coaching or embedding Agile ways of working across multiple teams.
- Experience delivering complex programmes within financial services, another regulated sector or an environment with comparable governance and risk requirements.
- Broad technology delivery experience across multiple domains, such as digital products, platforms, cloud, data, infrastructure, applications or customer engagement technologies.
- Highly developed stakeholder management and influencing skills, with the credibility to engage senior leaders, challenge constructively and support effective decision making.
- The ability to bring structure and direction to ambiguity, with strong programme governance, problem solving, communication and facilitation capabilities.
Additional experience that would be valuable:
- Experience leading or developing others would be beneficial, alongside exposure to mobile applications, platform modernisation, cloud, contact centre technology or conversational AI.
We welcome applications from people with strong technology delivery leadership, a customer focused mindset and the ability to deliver effectively at scale.
Additional information: We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
- Diverse learning and development opportunities to support you to progress in your career.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Technology Delivery Lead - NonVolume in London employer: The Automobile Association
The Automobile Association is an excellent employer, offering a dynamic work culture in Oldbury where innovation thrives. With a strong focus on employee growth, you will have the opportunity to collaborate with talented teams while enjoying generous benefits such as 25 days of annual leave and a pension scheme, making it a rewarding place to advance your career in data science.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technology Delivery Lead - NonVolume in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Automobile Association values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Automobile Association might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Automobile Association!
✨Direct Apply to The Automobile Association
Let's not forget to apply directly through the The Automobile Association website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Delivery Lead - NonVolume in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Automobile Association.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Automobile Association. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Automobile Association
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
