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- Tasks: Lead innovative service design for AI-enabled services, enhancing user experiences and operational efficiency.
- Company: Join the AA, a pioneering company at the forefront of AI technology.
- Benefits: Enjoy 25 days annual leave, an annual bonus, and hybrid working options.
- Why this job: Be part of a transformative journey, shaping the future of AI in services that matter.
- Qualifications: Extensive experience in service design with a focus on AI and automation.
- Other info: Collaborative environment with opportunities for professional growth and impact.
The predicted salary is between 42000 - 70000 £ per year.
Location: London (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus
The AA is building an AI Centre of Excellence to create safe, trusted and scalable AI-enabled services for our members and colleagues. As a Senior Service Designer, you’ll shape end-to-end services where AI plays a meaningful role, from early discovery through to live service operation and continuous improvement.
This is a senior, influential role for someone who enjoys working at the intersection of design, technology, data and operations, and who can reimagine services from first principles while improving existing ones through responsible automation. You’ll work closely with Product, Engineering, Data Science, Operations, Risk and Policy teams, helping the organisation design services that are human-centred, operable at scale and built for trust.
What will I be doing?
- Lead end-to-end service design across complex, AI-enabled services spanning digital channels, assisted journeys and internal operations.
- Reimagine and evolve services where automation or AI can simplify journeys, improve outcomes or enable new service models.
- Create and own service blueprints, journey maps and systems maps that clearly articulate dependencies across multiple products and platforms.
- Design human-in-the-loop service models that balance automation with transparency, control and clear escalation paths.
- Collaborate across multidisciplinary teams to align service outcomes with customer needs, operational realities and business goals.
- Influence senior stakeholders using insight, evidence and clear storytelling to shape service strategy and delivery decisions.
What do I need?
- Deep, hands-on experience delivering service design across a broad range of complex initiatives, with exposure to multiple service contexts and domains.
- Proven capability designing services that span multiple systems, products and platforms, navigating dependencies and trade-offs.
- Strong systems thinking skills, with confidence mapping socio-technical services and operational workflows end to end.
- Experience working on services where automation or AI is a core driver of change, not just a supporting feature.
- A collaborative mindset, with the ability to influence and guide cross-functional teams without formal line management.
- A strong commitment to inclusive, accessible and ethical service design, with trust and usability treated as non-negotiable.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 25 days annual leave plus.
Senior Service Designer - NonVolume in London employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer - NonVolume in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at The AA. A friendly chat can open doors that a CV just can't. Use LinkedIn to connect and engage with their posts – show them you're genuinely interested!
✨Tip Number 2
Prepare for interviews by diving deep into The AA's mission and values. Understand how AI is shaping their services and think about how your skills as a Senior Service Designer can contribute. Bring fresh ideas to the table – they love innovation!
✨Tip Number 3
Showcase your portfolio! When you get the chance, present your previous work that aligns with AI and service design. Highlight projects where you've made a real impact, especially those that involved collaboration across teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining The AA and being part of their exciting journey into AI.
We think you need these skills to ace Senior Service Designer - NonVolume in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience with AI and service design, and show us how your skills align with our mission at The AA. We want to see how you can contribute to our exciting journey!
Showcase Your Experience: When detailing your past roles, focus on specific projects where you've led service design initiatives. Use examples that demonstrate your ability to work across multiple systems and platforms, as well as your experience with automation and AI. We love a good story that showcases your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for passionate pioneers who are excited about shaping the future of AI-enabled services. Don’t be afraid to share your motivations and what drives you in the field of service design!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at The AA!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Before the interview, dive deep into the AA's recent projects, especially those involving AI and service design. Familiarise yourself with their data stack and how it impacts service delivery. This will not only show your genuine interest but also help you connect your experience to their needs.
✨Showcase Your Process
Be ready to discuss your approach to service design in detail. Prepare examples of past projects where you've led end-to-end service design, particularly those that involved complex systems or AI. Use storytelling to illustrate how you navigated challenges and achieved results.
✨Collaborate Like a Pro
Highlight your collaborative skills by sharing experiences where you worked with cross-functional teams. Discuss how you influenced stakeholders and aligned service outcomes with customer needs. This is crucial for a role that requires working closely with Product, Engineering, and Data Science teams.
✨Emphasise Ethics and Inclusivity
Given the focus on ethical service design, be prepared to talk about how you ensure inclusivity and accessibility in your work. Share specific examples of how you've designed services that prioritise trust and usability, as these are key values for the AA.
