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- Tasks: Lead the strategy and development of innovative insurance products for the AA.
- Company: Join one of the UK's most trusted brands with a diverse range of services.
- Benefits: Enjoy 25 days annual leave, pension contributions, and discounts on AA products.
- Other info: Be part of an inclusive culture that values diversity and empowers you to thrive.
- Why this job: Make a real impact by driving sustainable growth and championing fair value for customers.
- Qualifications: Proven experience in Product Management within an FCA regulated environment.
The predicted salary is between 70000 - 90000 £ per year.
Location: London Hybrid Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
A Summary
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
You’ll lead the strategy and development of the AA's Insurance Broker product portfolio, covering Motor, Home and a range of additional insurance products. From shaping new propositions to enhancing existing products, you’ll play a key role in driving sustainable growth, delivering excellent customer outcomes and ensuring full FCA compliance. Leading the Broker Product Management team, you’ll work closely with colleagues across Compliance, Legal, Pricing, Trading, Change and Operations to deliver innovative, customer-focused products that meet both commercial and regulatory objectives. You’ll also represent the Insurance Division at key customer and conduct forums. A major focus of the role is championing fair value for customers. You’ll oversee product governance, lead annual product reviews and use insight and performance monitoring to continuously improve our products and customer outcomes.
What will I be doing?
- Defining and delivering the Insurance product strategy and roadmap to support customer, commercial and regulatory objectives
- Leading the ongoing development and optimisation of the AA's Insurance Broker product portfolio
- Owning product fees, charges and add-on pricing strategies to deliver fair value and profitability
- Monitoring product performance, customer outcomes and conduct metrics to drive continuous improvement
- Identifying risks, trends and opportunities and implementing effective, timely solutions
- Making key product decisions balancing customer needs, commercial performance and regulatory requirements
- Collaborating with cross-functional teams to enhance customer experience and improve product performance
- Managing product governance, conduct risk and FCA compliance across the Insurance Broker portfolio
- Building strong relationships with internal stakeholders and third-party partners to deliver shared objectives
- Acting as a subject matter expert and senior leader within the Broker Extended Leadership Team
What do I need?
- Proven experience leading Product Management teams within an FCA regulated environment
- Strong understanding of insurance products, pricing structures and fair value principles
- Excellent commercial awareness supported by strong analytical and strategic thinking skills
- Deep knowledge of FCA regulation, Consumer Duty and customer outcome frameworks
- Ability to balance customer outcomes, commercial performance and operational delivery
- Confidence influencing stakeholders and leading cross-functional initiatives across complex environments
- Track record of building, developing and leading high-performing teams
- Strong governance and risk management capability with experience managing regulatory change
- Customer-focused approach with the ability to use data and insight to identify risks and opportunities
- Resilient and collaborative leadership style with the flexibility to operate strategically and hands-on when needed
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Head of Product Management - Broker - NonVolume in London employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product Management - Broker - NonVolume in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products thoroughly. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience in product management and how it relates to the insurance sector.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Product Management - Broker - NonVolume in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Product Management role. Highlight your experience in FCA regulated environments and your understanding of insurance products to show us you're the right fit!
Showcase Your Leadership Skills: We want to see how you've led teams and driven product strategies in the past. Share specific examples that demonstrate your ability to balance customer needs with commercial performance.
Be Data-Driven: Since this role involves monitoring product performance and customer outcomes, include any relevant metrics or data from your previous roles. This will help us understand how you use insights to drive improvements.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Automobile Association
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the AA's insurance products, especially in the Broker space. Familiarise yourself with their pricing structures and fair value principles. This will not only show your enthusiasm but also demonstrate your ability to lead product strategy effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading Product Management teams, particularly in FCA regulated environments. Be ready to discuss how you've built high-performing teams and managed cross-functional initiatives. This is crucial for a role that requires collaboration across various departments.
✨Understand Regulatory Frameworks
Brush up on your knowledge of FCA regulations, Consumer Duty, and customer outcome frameworks. Being able to discuss these topics confidently will set you apart as a candidate who can balance customer needs with commercial performance and compliance.
✨Prepare Insightful Questions
Think of thoughtful questions to ask during the interview. This could be about the company's approach to product governance or how they measure customer outcomes. Asking insightful questions shows your genuine interest in the role and helps you assess if the company aligns with your values.