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- Tasks: Lead the design of customer-facing platforms and enhance user experiences through innovative technology.
- Company: Join The AA, a leading motoring organisation with over a century of evolution.
- Benefits: Enjoy an annual bonus, cash car allowance, private medical insurance, and 25 days annual leave.
- Why this job: Shape exceptional customer experiences and drive transformation in a dynamic environment.
- Qualifications: Experience in enterprise-scale customer solutions and strong communication skills required.
- Other info: Hybrid working model with opportunities for career growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again. For over a century, we’ve been evolving and adapting. Today, as the nation’s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an Enterprise Customer Architect means you’ll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
This is the job Are you passionate about shaping exceptional customer experiences through technology? We’re looking for an Enterprise Customer Architect to lead the design and assurance of our customer-facing platforms and help transform the way we engage with millions of customers. This is a strategic role at the heart of our transformation journey. You’ll partner with senior leaders across the business, to define and deliver the architecture for technologies that power customer interactions, across telephony, digital channels, CRM, web, mobile, and omni-channel platforms. Your focus will be on optimising customer journeys, blending both direct and indirect customer experience architecture, and ensuring our solutions are scalable, resilient, and future-ready.
What will I be doing?
- Define and evolve the enterprise customer technology vision and roadmap, aligning with business transformation goals.
- Lead architecture design and assurance for customer-facing platforms, including CRM, web, mobile, telephony, and omni-channel solutions.
- Collaborate with senior leaders and cross-functional teams to identify strategic opportunities for customer technology innovation.
- Develop and maintain architecture frameworks, standards, and governance to ensure security, scalability, and performance.
- Drive integration and optimisation of customer technologies across the delivery lifecycle, supporting seamless and engaging experiences.
- Monitor emerging trends and assess their impact, embedding principles such as digital-first, automation, and cloud-native into future-state architectures.
What do I need?
- Proven experience designing and implementing enterprise-scale customer-facing solutions across CRM, web, mobile, and omni-channel platforms (e.g., Salesforce, Dynamics 365, Adobe Experience Cloud).
- Strong understanding of digital customer technologies, integration tools, and automation (e.g., API gateways, RPA, marketing automation).
- Ability to influence senior stakeholders and communicate complex architectural concepts clearly and effectively.
- Strategic mindset with experience driving transformation initiatives and aligning technology with business objectives.
- Knowledge of compliance and regulatory requirements (e.g., GDPR, PCI-DSS) and their impact on customer technology design.
- Relevant certifications (e.g., Salesforce Technical Architect, Microsoft Dynamics 365 Solution Architect, TOGAF) and a degree in Computer Science, IT, or related discipline.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 25 days annual leave plus
Enterprise Customer Architect in London employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Architect in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of an Enterprise Customer Architect. Highlight your experience with customer-facing technologies and how you can drive transformation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Enterprise Customer Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Enterprise Customer Architect role. Highlight your experience with customer-facing solutions and any relevant technologies like CRM or omni-channel platforms. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about shaping customer experiences through technology. Share specific examples of how you've driven transformation initiatives in the past, as this will resonate with us.
Showcase Your Strategic Mindset: In your application, emphasise your strategic mindset and ability to influence senior stakeholders. We’re looking for someone who can communicate complex ideas clearly, so don’t shy away from showcasing your communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our exciting journey at The AA!
How to prepare for a job interview at The Automobile Association
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like CRM systems and omni-channel platforms. Brush up on your knowledge of Salesforce, Dynamics 365, and Adobe Experience Cloud, as well as integration tools and automation techniques. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Strategic Mindset
Prepare examples of how you've previously aligned technology with business objectives. Think about specific transformation initiatives you've led or contributed to, and be ready to explain how your architectural decisions positively impacted customer experiences. This will demonstrate your ability to think strategically, which is crucial for this role.
✨Communicate Clearly with Stakeholders
Practice explaining complex architectural concepts in simple terms. You’ll need to influence senior stakeholders, so being able to communicate effectively is key. Consider role-playing with a friend or using the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
✨Stay Updated on Industry Trends
Familiarise yourself with emerging trends in customer technology, such as digital-first approaches and cloud-native solutions. Be prepared to discuss how these trends could impact The AA's customer engagement strategies. Showing that you’re proactive about industry developments will set you apart from other candidates.
