Digital Product Owner in London

Company description

Location: London (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus

Think the AA is just about roadside assistance? Think again.

For over a century, we\’ve been evolving and adapting. Today, as the nation\’s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Digital Product Owner means you\’ll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

This is the job

We\’re looking for a confident and commercially minded Product Owner to help shape and evolve customer self-service experiences across our digital channels. You\’ll take ownership of a key product area, working closely with a dedicated delivery squad and a wide range of stakeholders to deliver meaningful outcomes for customers and the business.

You\’ll have the opportunity to work on enterprise-scale digital services that make a real difference to customers, with the autonomy to own your space and the support of a collaborative product community. We value diverse perspectives and are committed to creating an inclusive environment where everyone can do their best work.

This role suits someone who enjoys autonomy, thrives in an agile environment, and is motivated by improving customer journeys through smart, well-prioritised digital solutions.

What will I be doing?

• Own and manage a digital self-service product area across customer-facing channels, including app and web
• Lead and prioritise the product backlog, translating customer and business needs into clear, valuable outcomes
• Act as the subject-matter expert for your product area, providing direction and clarity to your delivery squad
• Collaborate with stakeholders across Digital, Technology and the wider business to shape roadmaps and priorities
• Monitor performance using agreed measures, using insight to drive continuous improvement
• Support delivery through agile ceremonies, testing, and go-live readiness

What do I need?

• Proven capability as a Product Owner, owning a backlog and working day-to-day with a delivery squad
• Strong experience delivering customer-facing digital products or platforms
• Confidence working independently, making prioritisation decisions and balancing multiple demands
• A customer-centred mindset, with a track record of reducing friction and improving self-service journeys
• Clear communication and stakeholder-management skills, with the ability to influence and build trust
• Comfort working in agile environments, using product and backlog management tools

Bonus points if you have:

• Experience with identity and access management or secure login journeys
• A technical background or strong technical understanding, enabling effective collaboration with engineers

Additional information

We\’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you\’ll have access to a range of benefits including:

• 25 days annual leave plus