At a Glance
- Tasks: Manage household insurance claims and provide exceptional customer service.
- Company: Join the AA, one of the UK's most trusted brands.
- Benefits: Up to £26k salary, 25 days leave, and great discounts.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make a real difference by supporting customers through challenging times.
- Qualifications: Experience in handling household claims preferred; strong communication skills essential.
The predicted salary is between 22000 - 26000 € per year.
Company description
Location: Tunbridge Wells hybris (3x per week in the office)
Employment Type: Full time permanent
Salary: up to 27.5k depending on experience
Hours: 37.5 hours per week Monday-Friday
Think the AA is just about roadside assistance? Think again!
As one of the UK\'s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we\'ve got you covered. Our mission is to keep Britain moving, and we\'re looking for dedicated individuals to join our team. Ready to join us?
#LI-CL1 #LI-Hybrid
This is the jobAre you ready to take ownership of your career and make a real impact in the world of
household claims? We’re looking for a Household Claims Handler with a passion for delivering outstanding customer service and a drive to become an expert in Escape of Water claims. This is more than just a role, it’s an opportunity to specialise, grow, and be part of a team that’s shaping the future of property claims handling. In this role, you’ll manage your own portfolio of household claims, taking full ownership
from start to finish. While you’ll have the chance to work across multiple perils, we’re building peril-specific teams, and you could be at the forefront of this exciting development. Whether you already have specialist knowledge or are eager to learn through our tailored training and coaching, we’ll support your journey every step of the way. This is a customer-facing position, so if you thrive on helping people and want to be the reassuring voice during challenging times, this is your moment. We’re looking for someone who’s not just capable but committed to delivering superb customer experiences. If you’re ready to specialise, grow your skills, and be part of a supportive, forward-thinking team this is the job for you
- As a Household Claims Handler, your day-to-day will be varied, rewarding, and full of
opportunities to make a real difference for our customers. Here’s what you’ll be getting stuck into: - Managing Claims : You’ll handle a portfolio of household insurance claims either a mix or specialising in specific perils like Escape of Water taking ownership and seeing them through from start to finish
- Delivering Great Service : You’ll keep customers informed every step of the way, ensuring claims are settled promptly, fairly, and in line with our service level agreements
- Working with Our Supply Chain: You’ll liaise with suppliers and partners involved in the claims process, helping everything run smoothly and efficiently
- Handling Complaints Professionally: If a customer isn’t happy, you’ll ensure their concerns are recorded accurately and managed in line with our complaint’s procedures
- Assessing Claims Accurately: You’ll record the details of each claim carefully, checking policy cover and advising customers clearly and compassionately if any part of the claim isn’t covered
- Putting Customers First: You’ll treat every customer fairly and deliver world-class service, always guided by industry standards and company values
- Driving Improvements: You’ll support team projects focused on cost, service, and process efficiency and have the chance to get involved in wider departmental initiatives too
To thrive in this role, you’ll bring a mix of experience, skills, and personal qualities that help you deliver exceptional service and handle claims with confidence and care.
Capability, Knowledge & Experience
• Solid experience in handling Household property claims ideally 2+ years
• Familiarity with both buildings and contents claims is a plus
• Strong written and verbal communication skills
• Sharp attention to detail
• Effective time management and organisational abilities
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Household Claims Handler - NonVolume employer: The Automobile Association
The AA is an exceptional employer located in Tunbridge Wells, offering a hybrid work model that promotes a healthy work-life balance. With a strong commitment to employee development, you will have access to diverse learning opportunities and a comprehensive benefits package, including generous annual leave, a robust pension scheme, and discounts on various services. Join a supportive and inclusive culture where your contributions are valued, and you can truly make a difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Household Claims Handler - NonVolume
✨Tip Number 1
Get to know the company! Research the AA and its values. When you understand what they stand for, you can tailor your approach during interviews to show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As a Household Claims Handler, you'll need to convey information clearly and empathetically. Role-play with a friend or use online resources to sharpen your verbal skills.
✨Tip Number 3
Prepare for situational questions! Think about past experiences where you've handled claims or customer service challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the AA team. Don’t miss out on this opportunity!
We think you need these skills to ace Household Claims Handler - NonVolume
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Household Claims Handler role. Highlight your experience with household property claims and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would with our customers.
Emphasise Empathy and Customer Focus:In your application, share examples of how you've provided exceptional customer service in the past. We want to see that you can handle claims with care and empathy, making our customers feel supported during challenging times.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at The Automobile Association
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of household claims, especially those related to accidental damage, theft, and natural disasters. Being able to discuss specific scenarios and how you would handle them will show your expertise and confidence in the role.
✨Showcase Your Empathy
As a Household Claims Handler, empathy is key. Prepare examples from your past experiences where you successfully supported customers through challenging situations. This will demonstrate your ability to connect with clients and provide the exceptional service they expect.
✨Master the Art of Communication
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you can explain complex claims processes in an easy-to-understand way.
✨Be Organised and Detail-Oriented
Highlight your time management and organisational skills during the interview. Prepare to discuss how you keep track of multiple claims and ensure that all details are accurately recorded. This will reassure the interviewer that you can handle the demands of the role efficiently.
