At a Glance
- Tasks: Support customers in a fast-paced contact centre, handling around 100 calls daily.
- Company: Join The AA, a leading name in the automotive industry, known for its commitment to customer service.
- Benefits: Enjoy 23 days annual leave, free breakdown membership, and discounts on various products.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you at The AA.
- Why this job: Be part of a supportive team, making a real difference in customers' lives during emergencies.
- Qualifications: Looking for warm, proactive individuals who can handle pressure and make quick decisions.
The predicted salary is between 25700 - 27700 £ per year.
Company description
Job Title: Customer Service Advisor
Location: Oldbury
Salary: £25,700 plus bonus potential up to £2k p/y post probation
Contract: Full time – permanent
Hours: 40 hours per week.
Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm
Start Dates: August & September 2025. Due to expansion, we\'re recruiting a new cohort of colleagues. Please make sure in your application form, you list if you have any holiday requirements across August/September/October
Interview Dates: Various across July & August 2025
Are you looking to excel in your career and work for the biggest name in the automotive industry?
We’re recruiting for Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.
You’ll be working in a fast paced, friendly environment where you’ll be taking around 100 calls a day, ranging from updates and changes to policy’s to arranging a patrol to rescue a family from the M4!
As you can understand, some calls you answer could involve complexities or vulnerable and distressed customers, so our in-depth 4 week training period will ensure you’re confident to provide the best solution to every customer, every time.
If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!
What Will I Be Doing?- Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You’ll be actively listening providing guidance with your warm and reassuring tone.
- Showing our customers, they’re valued by understanding their situation, keeping the conversation constructive
- Using detailed scripts to gather information from the call and apply logic to assess the best course of action
- Pushing for better by using resources available to offer the best customer service
- Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
- Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly
We’re looking for someone who:
- Is supportive with the ability to remain warm and kind, even in the face of conflict
- Can make our customers feel respected and valued
- Can understand incoming information and make logical decisions quickly and efficiently
- Will be proactive, taking pride and ownership in your work while working towards targets
- Can cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
- Is able to retain and sort incoming information accurately and swiftly
What’s In It For Me?
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive p
Customer Advisor - Oldbury employer: The Automobile Association
The AA is an exceptional employer, offering a dynamic and supportive work environment in Oldbury where you can thrive as a Customer Service Advisor. With comprehensive training, diverse learning opportunities, and a strong emphasis on employee well-being, you will be empowered to excel in your role while enjoying generous benefits such as annual leave, pension contributions, and discounts on various services. Join us to be part of a culture that values diversity and inclusivity, ensuring every team member feels respected and valued.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Oldbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Automobile Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Automobile Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - Oldbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Automobile Association:Your cover letter is your chance to shine! Tell us why you want to work at The Automobile Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Automobile Association!
How to prepare for a job interview at The Automobile Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
