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- Tasks: Support customers in a fast-paced contact centre, handling around 100 calls daily.
- Company: Join The AA, a leading name in the automotive industry, known for its commitment to customer service.
- Benefits: Enjoy 23 days annual leave, free breakdown membership, and discounts on various products.
- Why this job: Be part of a supportive team, making a real difference in customers' lives during emergencies.
- Qualifications: Looking for warm, proactive individuals who can handle pressure and make quick decisions.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you at The AA.
The predicted salary is between 25700 - 27700 £ per year.
Company description
Job Title: Customer Service Advisor
Location: Oldbury
Salary: £25,700 plus bonus potential up to £2k p/y post probation
Contract: Full time – permanent
Hours: 40 hours per week.
Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm
Start Dates: August & September 2025. Due to expansion, we\’re recruiting a new cohort of colleagues. Please make sure in your application form, you list if you have any holiday requirements across August/September/October
Interview Dates: Various across July & August 2025
Are you looking to excel in your career and work for the biggest name in the automotive industry?
We’re recruiting for Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.
You’ll be working in a fast paced, friendly environment where you’ll be taking around 100 calls a day, ranging from updates and changes to policy’s to arranging a patrol to rescue a family from the M4!
As you can understand, some calls you answer could involve complexities or vulnerable and distressed customers, so our in-depth 4 week training period will ensure you’re confident to provide the best solution to every customer, every time.
If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!
What Will I Be Doing?
- Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You’ll be actively listening providing guidance with your warm and reassuring tone.
- Showing our customers, they’re valued by understanding their situation, keeping the conversation constructive
- Using detailed scripts to gather information from the call and apply logic to assess the best course of action
- Pushing for better by using resources available to offer the best customer service
- Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
- Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly
We’re looking for someone who:
- Is supportive with the ability to remain warm and kind, even in the face of conflict
- Can make our customers feel respected and valued
- Can understand incoming information and make logical decisions quickly and efficiently
- Will be proactive, taking pride and ownership in your work while working towards targets
- Can cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
- Is able to retain and sort incoming information accurately and swiftly
What’s In It For Me?
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive p
Customer Advisor - Oldbury employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Oldbury
✨Tip Number 1
Familiarise yourself with the automotive industry and The AA's services. Understanding the company's mission and values will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice active listening skills. Since you'll be handling a high volume of calls, being able to listen attentively and respond appropriately is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully handled difficult customers or resolved conflicts, as this will showcase your problem-solving abilities.
✨Tip Number 4
Be ready to discuss how you manage stress and pressure. Given the fast-paced environment, sharing strategies you use to stay calm and focused during busy periods will highlight your resilience and suitability for the role.
We think you need these skills to ace Customer Advisor - Oldbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like active listening, problem-solving, and the ability to handle high-pressure situations, as these are crucial for the Customer Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for The AA and how your skills align with their values, particularly in providing excellent customer service.
Highlight Availability: Since the job requires a rotating shift pattern, clearly state your availability in your application. If you have any holiday requirements during August, September, or October, make sure to mention them upfront.
Showcase Relevant Skills: Use examples from previous roles to demonstrate your ability to remain calm under pressure and provide support to customers. Highlight any experience you have with handling complex situations or distressed customers, as this will be key in the role.
How to prepare for a job interview at The Automobile Association
✨Show Your Empathy
As a Customer Advisor, you'll be dealing with distressed customers. Make sure to demonstrate your ability to empathise and reassure during the interview. Share examples of how you've handled difficult situations in the past.
✨Know the Company
Research The AA and its values before the interview. Understanding their mission and how they support customers will help you align your answers with what they are looking for in a candidate.
✨Practice Active Listening
During the interview, showcase your active listening skills. This is crucial for the role, so be prepared to summarise what the interviewer says and ask clarifying questions to show your engagement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific examples where you've had to make quick decisions or manage high-pressure situations effectively.