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- Tasks: Deliver exceptional customer service and support during vehicle maintenance and repair.
- Company: Join the iconic AA, known for its commitment to customer care.
- Benefits: Enjoy competitive salary, free breakdown cover, discounts, and health benefits.
- Why this job: Be the voice of a trusted brand and make a real difference for customers.
- Qualifications: Passion for helping others and strong communication skills.
- Other info: Dynamic work environment with opportunities for career growth and additional perks.
The predicted salary is between 25147 - 25147 £ per year.
Company description
Role: Customer Service Advisor - Prestige
Salary: £25,147
Location: Melton Mowbray
Workstyle: Office based until fully trained then Dynamic working between the office and home - three days per week onsite
Contract: Permanent
Full-time Hours: 37.5 hours per week, Monday to Friday between 08:00 - 18:00
Why Choose The AA?
- Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait
- Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
- Discounts on multiple online and high street shops, experiences and food
- Great employee pension schemes
- Physio, Dental and eye test benefits
- Mental health help
- Plus additional benefits to reward longer service!
After 6 months:
- Technology and Appliance Vouchers
- Cycle to Work scheme
- Gym Membership
- Home Health Testing for you and your household
After 12 months and beyond:
- Car Salary Sacrifice Scheme
- Recognition for hitting tenure milestones
What will I be doing?
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.
Using detailed scripts to gather information from the call and apply logic to assess the best course of action. Proactively maintaining knowledge of products and services and learning new information to solve our customers' unique queries. Pushing for better by using resources, tools and systems available to offer the best customer service. Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service. Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
What We’re Looking For:
- Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
- Back Each Other: Work with a team who support and mentor each other to ensure the best service possible.
- Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
- Own It: Our industry evolves, and so should you. Stay curious and open-minded.
Ready to Accelerate Your Career? Apply now by clicking the link below. Let’s drive success together!
Customer Advisor - Forecasted Volume employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Forecasted Volume
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you’re genuinely interested and ready to be part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Advisor. This will help you feel more confident and prepared to tackle any questions they throw your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door for that Customer Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to drive success together!
We think you need these skills to ace Customer Advisor - Forecasted Volume
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your customer service experience and how you can deliver that top-class experience we’re looking for!
Show Your Passion: Let us know why you care about our members and their well-being. Share examples of how you've gone above and beyond in previous roles to help customers, as this really resonates with us.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically so we can easily see how you fit the role and our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Automobile Association
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you genuinely care about the role and the company.
✨Prepare for Customer Scenarios
As a Customer Advisor, you'll be dealing with various customer queries. Think of potential scenarios you might face and how you would handle them. Practising responses to common customer service challenges can give you the confidence to shine during the interview.
✨Showcase Your Team Spirit
The job requires working closely with a team, so be ready to discuss your experiences in collaborative environments. Share examples of how you've supported colleagues or contributed to team success, as this aligns with the company's value of 'Back Each Other'.
✨Demonstrate Problem-Solving Skills
Highlight your ability to think on your feet and find solutions. Prepare examples where you've successfully resolved issues or handled objections. This will resonate well with the company's focus on 'Push For Better' and show that you're proactive in your approach.