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- Tasks: Be the go-to person for our driving instructors, handling queries and ensuring top-notch service.
- Company: Join The AA, a leading name in driving services with a commitment to diversity and inclusion.
- Benefits: Enjoy 23 days annual leave, free breakdown membership, discounts, and a supportive work environment.
- Why this job: Experience a dynamic role where every day is different and your support makes a real impact.
- Qualifications: Strong communication skills, empathy, and a passion for customer service are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 18000 - 25000 £ per year.
Company description
Role: Customer Advisor
Department: Driving School
Location: Cardiff - Dynamic Working
Salary: £23185.56
Shift Pattern: Monday-Friday 9am-5pm
Full Time/Permanent
As a Customer Service Adviser, you’ll be the first point of contact for our network of over 3,300 franchisee driving instructors across our AA and BSM brands. You’ll handle a wide range of queries, from general enquiries, payments, and vehicle support, as well as complaint resolution, ensuring every interaction is handled with efficiency, empathy, and a commitment to excellent service. This is a fast-paced, varied role where no two days are the same, and your support will be key to helping our franchisees succeed.
What will I be doing?
- Have a real desire to provide outstanding levels of customer service
- Are empathetic and friendly, with a professional approach
- Remain calm under pressure, always focusing on the customer in front of them
- Possess strong written and verbal communication skills
- Takes pride in the service they offer and the help they are able to provide
- Are self-motivated and proficient in both making their own decisions and contributing within a team dynamic
Additional information
What’s in it for me?
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
- Ability to purchase extra holidays
- Free AA breakdown membership after you start your employment
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme
Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Customer Advisor - Cardiff employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Cardiff
✨Tip Number 1
Familiarise yourself with the AA and BSM brands. Understanding their values, mission, and the services they offer will help you connect better with potential franchisees and demonstrate your commitment to their success during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing different scenarios can help you stay calm under pressure and show that you can provide empathetic and efficient service.
✨Tip Number 3
Network with current or former employees of the AA or BSM. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Showcase your self-motivation and teamwork skills by preparing examples from your past experiences. Be ready to discuss how you've made decisions independently while also contributing positively to a team dynamic.
We think you need these skills to ace Customer Advisor - Cardiff
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service. Use specific examples from your past experiences to demonstrate your empathy, communication skills, and ability to handle pressure.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or similar environments. Include details about how you resolved customer issues and contributed to team success, as this will resonate with the hiring team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at The Automobile Association
✨Show Your Customer Service Passion
Make sure to express your genuine desire to provide outstanding customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Empathy and Professionalism
During the interview, showcase your ability to remain calm under pressure and handle difficult situations with empathy. Use role-play scenarios to illustrate how you would approach various customer queries or complaints.
✨Highlight Communication Skills
Strong written and verbal communication skills are crucial for this role. Prepare to discuss how you effectively communicate with different audiences, and consider bringing along examples of written correspondence you've handled in previous jobs.
✨Emphasise Teamwork and Decision-Making
Talk about your experience working in teams and making independent decisions. Provide specific instances where you contributed to team success or made a decision that positively impacted customer service.
