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- Tasks: Engage with customers via phone and email, providing top-notch support and solutions.
- Company: Join Drivetech, a leader in road safety and police-referred driver courses.
- Benefits: Enjoy 23 days annual leave, free AA breakdown membership, and discounts on various products.
- Why this job: Be part of a supportive team that values your growth and offers diverse learning opportunities.
- Qualifications: We seek problem solvers who are curious, proactive, and resilient under pressure.
- Other info: Diverse and inclusive workplace, with a focus on teamwork and employee recognition.
The predicted salary is between 18000 - 26000 £ per year.
Location: Basingstoke – 3 days per week onsite
Salary: £22,322
Contract: 36.25 hours per week
Shifts: Monday to Friday between 7.30am–6:15pm & Weekends between 8am-3pm
Drivetech is a UK leader in the delivery of police-referred driver offender courses, with improvements in road safety and people safety at its core.
You’ll become an expert in our police referred courses and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right outcome every time. You’ll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you’ll be part of a team who set the tone for what our customers can expect from Drivetech and the AA.
Some of the calls you deal with could be more complex or involve frustrated or vulnerable customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.
What will I be doing?
- Interacting with delegates and colleagues, by phone and email, and applying logic to assess the best course of action
- Proactively maintaining knowledge of products and services and learning new information to solve our customers' unique queries
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
What do I need?
- A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently
- An explorer: you’ll need to be curious and inquisitive; learning new information and applying it quickly
- A self-starter: you’ll be proactive taking pride and ownership in your work
- A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
Additional information
Your interview: If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding: Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract. Training and going live on the phones! From the first day of your journey at Drivetech, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You’ll then progress where you’ll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
If you have any questions regarding the above, please don’t hesitate to reach out.
Customer Advisor - Basingstoke employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Basingstoke
✨Tip Number 1
Familiarise yourself with Drivetech's services and the specific police-referred driver offender courses. Understanding these will help you answer questions confidently and demonstrate your commitment to customer service during the interview.
✨Tip Number 2
Practice handling difficult customer scenarios through role-play with friends or family. This will prepare you for the competency-based interview, especially the role play component, allowing you to showcase your problem-solving skills and composure under pressure.
✨Tip Number 3
Highlight your teamwork experience in previous roles. Since the job emphasises collaboration, sharing examples of how you've supported colleagues or worked effectively in a team can set you apart from other candidates.
✨Tip Number 4
Demonstrate your curiosity and willingness to learn by preparing thoughtful questions about the role and company culture. This shows that you're proactive and genuinely interested in becoming part of the Drivetech team.
We think you need these skills to ace Customer Advisor - Basingstoke
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Advisor at Drivetech. Highlight your problem-solving skills and ability to handle complex customer queries in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer service experience, teamwork abilities, and resilience in high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to Drivetech's mission.
Prepare for Competency-Based Questions: Since the interview will include competency-based questions, prepare by thinking of examples from your past experiences that demonstrate your problem-solving skills, curiosity, and ability to work under pressure.
How to prepare for a job interview at The Automobile Association
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to demonstrate your ability to assess situations and make logical decisions quickly. Use examples from your past experiences where you successfully resolved customer issues or handled complex queries.
✨Emphasise Teamwork and Support
Since the role involves working in a team-oriented environment, highlight your experience in collaborating with colleagues to support each other during challenging situations. Share specific instances where teamwork led to improved customer service outcomes.
✨Demonstrate Composure Under Pressure
The interview may include scenarios that test your ability to remain calm and focused under pressure. Practice responding to hypothetical stressful situations, showcasing your resilience and ability to maintain high service standards even when faced with difficult customers.
✨Be Curious and Inquisitive
Show your eagerness to learn by asking insightful questions about Drivetech's products and services. This will not only demonstrate your curiosity but also your commitment to providing exceptional customer service by being well-informed.
