At a Glance
- Tasks: Lead transformative initiatives in Claims, enhancing customer experience and operational efficiency.
- Company: Join the AA, a trusted UK brand with diverse services beyond roadside assistance.
- Benefits: Enjoy 25 days leave, pension contributions, discounts, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving innovation and change in a dynamic setting.
- Qualifications: Experience in leading transformation projects and strong claims background required.
The predicted salary is between 70000 - 90000 £ per year.
Company description
Location: Tunbridge Wells Hybrid Three Days in Office
Employment Type: Permanent
Salary: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This role sits at the centre of a high profile transformation agenda, leading the evolution of our Claims function to deliver better outcomes for customers, colleagues and the business. You will own and lead the end to end Claims transformation portfolio, shaping and driving a broad range of change initiatives that improve operational performance, efficiency and commercial impact. Working across multiple concurrent programmes, you will bring clarity, pace and direction to a complex and fast-moving environment, ensuring priorities are aligned, delivery remains on track and change is embedded successfully across the function. This is a highly visible leadership role with the opportunity to influence strategic decision-making, challenge the status quo and deliver meaningful, measurable transformation at scale. We are looking for someone who thrives in a delivery-focused environment, can navigate complexity with confidence and is passionate about creating sustainable change that makes a real difference.
What will I be doing?
- Take ownership of one of the most ambitious and business-critical transformation portfolios in Claims, shaping the future of how we operate and deliver for our customers.
- Lead major modernisation initiatives across AI, automation and digital transformation, driving innovation that will fundamentally improve customer experience, operational efficiency and commercial performance.
- Be at the centre of a fast-paced, high-visibility transformation agenda, bringing clarity, momentum and decisive leadership across multiple complex programmes.
- Partner directly with senior leaders across Claims, Technology, Digital and Data, influencing strategic priorities and playing a key role in shaping the future direction of the function.
- Deliver transformation that creates genuine, measurable impact, from improving operational performance and reducing cost, to enhancing customer journeys and service delivery.
- Champion lasting change across the business, ensuring new ways of working are embedded successfully and teams are empowered to embrace transformation with confidence.
- Lead and influence a broad network of stakeholders, suppliers and delivery partners, creating strong collaboration and ensuring programmes are delivered at pace and with quality.
- Inspire and energise teams through periods of significant change, creating a culture of accountability, innovation and continuous improvement within a highly visible transformation environment.
What do I need?
- Proven experience leading large scale transformation portfolios and delivering complex change programmes from strategy through to execution, alongside exposure to AI, automation or digital transformation initiatives.
- Significant Claims experience at a senior level, ideally Head of or Senior Manager.
- A strong track record of delivering measurable commercial, operational and customer outcomes within dynamic business environments.
- The ability to influence and challenge at senior leadership level, building credibility quickly across a wide range of stakeholders.
- Deep expertise in portfolio governance, programme delivery and prioritisation, with the confidence to manage competing demands and dependencies.
- Experience leading cross-functional teams and third-party partners to deliver at pace while maintaining high standards of quality and control.
- A commercially minded approach, with a strong focus on benefits realisation, operational performance and sustainable change.
- The confidence to operate effectively in ambiguity, making pragmatic decisions and maintaining momentum in evolving environments.
Additional information
Were always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, youll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! Were an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Claims Change & Transformation Lead - NonVolume employer: The Automobile Association
The AA is an exceptional employer, offering a dynamic work environment in Tunbridge Wells that fosters innovation and transformation within the Claims function. With a strong commitment to employee growth, you will benefit from diverse learning opportunities, generous annual leave, and a comprehensive benefits package including private medical insurance and a robust pension scheme. Join a culture that values diversity and empowers you to make a meaningful impact while enjoying the flexibility of a hybrid working model.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Change & Transformation Lead - NonVolume
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to transformation and customer service. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Claims Change & Transformation Lead. Highlight your achievements in leading transformation initiatives and how they’ve positively impacted customer outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of keeping Britain moving.
We think you need these skills to ace Claims Change & Transformation Lead - NonVolume
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading transformation initiatives. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; focus on what you've achieved in previous roles. Quantify your successes with numbers or specific outcomes to demonstrate your impact in driving change.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your potential quickly!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us keep track of all applications efficiently.
How to prepare for a job interview at The Automobile Association
✨Know Your Transformation Stuff
Make sure you brush up on your knowledge of large-scale transformation portfolios and change programmes. Be ready to discuss specific examples from your past experience, especially those involving AI, automation, or digital transformation initiatives. This will show that you not only understand the role but also have the hands-on experience to back it up.
✨Showcase Your Leadership Skills
This role is all about leading teams through significant change, so be prepared to share how you've inspired and energised teams in the past. Think of specific instances where you’ve influenced senior leaders or navigated complex stakeholder relationships. Highlighting your ability to create a culture of accountability and innovation will set you apart.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing competing demands or making decisions in ambiguous environments. Practise articulating your thought process and decision-making strategies. This will demonstrate your confidence and ability to maintain momentum in fast-paced settings.
✨Align with Their Values
The AA values diversity and inclusion, so make sure you reflect this in your responses. Share experiences that highlight your commitment to creating an inclusive environment and how you’ve embraced diverse perspectives in your previous roles. This will resonate well with their company culture and mission.
