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- Tasks: Help customers solve problems and make claims in a fast-paced environment.
- Company: Join the iconic AA team in Tunbridge Wells with a supportive culture.
- Benefits: Enjoy competitive salary, annual bonus, 25 days leave, and great discounts.
- Why this job: Make a real difference by providing top-class customer service every day.
- Qualifications: Strong problem-solving skills and a passion for helping others.
- Other info: Hybrid work style with excellent career growth opportunities.
The predicted salary is between 23985 - 26383 £ per year.
Location: Tunbridge Wells
Work Style: Hybrid
Salary: £23,985 plus up to 10% annual bonus
Contract: Full time – permanent
Hours: 37.5 hours over 5 days a week, Monday to Sunday shifts between 07:15am – 10:45pm
Interviews: 23rd February - 12th March
Start Date: 30th March 2026 (Please note if you have annual leave within the first 4 weeks of employment, you may be withdrawn from the process)
Do you get a kick out of solving problems? Are you energized by speaking to customers? Well then, we just might make your day.
You will become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You will be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force, you will be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.
You will be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day you will be:
- Using detailed scripts to gather information from the call and apply logic to assess the best course of action
- Proactively maintaining knowledge of products and services and learning new information to solve our customers' unique queries
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
- Working in a fast-paced environment, within a team that backs each other and who set the tone for what our customers can expect from our iconic brand
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand
We’re looking for someone to become:
- A problem solver: you will understand incoming information and make logical decisions quickly and efficiently
- An explorer: you will need to be curious and inquisitive; learning new information and applying it quickly
- A self-starter: you will be proactive taking pride and ownership in your work
- A smooth operator: you will cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
Here’s what we offer you:
- The opportunity to join and learn within a team that’s as driven as they are supportive
- 25 days annual leave
- 24/7 GP service
- Free breakdown membership
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car and home insurance
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme to support with mental health
- Worksave pension scheme with up to 7% employer contribution
Plus, so much more.
Claims Advisor employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the AA and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. The AA loves a good problem solver, so make sure to highlight those moments during your chat.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Claims Advisor
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've successfully solved problems or helped customers. We love seeing how you tackle challenges head-on!
Be Personable and Engaging: Since you'll be speaking to customers, make sure your written application reflects your friendly and approachable nature. Use a conversational tone that shows you're ready to connect with people.
Tailor Your Application: Take the time to customise your application for the Claims Advisor role. Mention specific skills or experiences that align with what we’re looking for, like teamwork and resilience in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s products and services. Familiarise yourself with common claims processes and customer service scenarios. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but understanding them fully. Respond thoughtfully, and don’t hesitate to ask for clarification if needed. This skill is crucial for a Claims Advisor, as it shows you can handle complex customer interactions.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples of how you’ve solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your logical decision-making process and how you maintained composure under pressure, as these are key traits for the role.
✨Emphasise Teamwork
Since teamwork is essential in this role, share experiences where you’ve collaborated effectively with others. Talk about how you supported colleagues during challenging situations and contributed to a positive team environment. This will illustrate that you’re not just a great individual contributor but also a team player.
