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For Companies At a Glance
- Tasks: Engage with members, solve problems, and provide tailored solutions.
- Company: Join The AA, a community-focused organisation dedicated to keeping people moving.
- Benefits: Enjoy 23 days leave, free breakdown cover, and discounts on shopping and healthcare.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: A passion for helping others and a team-oriented mindset.
- Other info: Diverse learning opportunities and a supportive work culture await you.
The predicted salary is between 19500 - 26500 £ per year.
About Us
At The AA, we’re more than just a breakdown service. We’re a community of problem‑solvers, ready to go the extra mile for our members. Our mission? To keep people moving and provide peace of mind on the road.
Location & Salary
- Location: Cheadle
- Salary: £24,500
- Hours: 40 hours a week
- Shift pattern: Monday‑Friday 8‑7, Saturday 9‑5
Why Choose The AA?
- Access to a 24/7 GP chat line for when speaking to a doctor just can’t wait.
- Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address.
- Discounts on multiple online and high street shops, experiences and food.
- Great employee pension schemes, physio, dental and eye test benefits, mental health help.
- An amazing AA culture – most of our employees have been here for 10+ years.
What You’ll Do
- New Member Sales: Engage with potential new members to understand their needs, address concerns, and provide tailored solutions.
- Problem‑Solving: Be the superhero helping customers find the right cover to suit their needs.
- Data‑Driven: Proactively review your own personal data and manage your own performance effectively.
- Collaboration: Work closely with other teams to enhance member experience and loyalty.
What We’re Looking For
- Think Impact: You genuinely care about our members and their well‑being, adapting to any vulnerabilities and wanting to make a difference to their day.
- Back Each Other: Work with a team who support and mentor each other to ensure the best service possible.
- Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
- Own It: Our industry evolves, and so should you. Stay curious and open‑minded.
Benefits
- 23 days annual leave plus bank holidays + holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
- Diverse learning and development opportunities to support you to progress in your career.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
- Plus, so much more.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
Ready to keep our members happy? Apply now by clicking the link below. Let’s make sure every journey with The AA is a smooth one!
Customer Advisor in Cheadle Hulme employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Cheadle Hulme
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with their community. This will help you connect better during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of scenarios where you had to tackle a tough customer issue or adapt to a challenging situation. Be ready to share these stories, as they’ll highlight your ability to think on your feet, just like The AA does for its members.
✨Tip Number 3
Show your enthusiasm for helping others. The AA is all about keeping people moving and providing peace of mind, so make sure you convey your passion for customer service. Share examples of how you've gone the extra mile for someone in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role and how you can contribute to The AA's mission.
We think you need these skills to ace Customer Advisor in Cheadle Hulme
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in our members' lives.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that align with the Customer Advisor role. Highlight any relevant problem-solving or customer service experience that showcases your ability to support our members.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at The Automobile Association
✨Know the Company Inside Out
Before your interview, take some time to research The AA. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Problem-Solving Skills
As a Customer Advisor, you'll need to demonstrate your ability to tackle challenges head-on. Prepare examples from your past experiences where you've successfully resolved customer issues or adapted to unexpected situations. This will highlight your problem-solving mindset.
✨Emphasise Teamwork and Collaboration
The AA values a supportive team environment. Be ready to discuss how you've worked with others in previous roles. Share specific instances where collaboration led to improved outcomes, showcasing that you can back your colleagues and contribute to a positive workplace culture.
✨Prepare for Behavioural Questions
Expect questions that assess your adaptability and resilience. Think about times when you faced objections or difficult problems. Practise articulating how you bounced back and found solutions, as this aligns perfectly with The AA's 'Push For Better' ethos.