At a Glance
- Tasks: Safely recover vehicles and support customers during breakdowns with empathy and technical skills.
- Company: Join The AA, a supportive and inclusive employer dedicated to your growth.
- Benefits: Competitive salary, generous leave, discounts, and a strong pension scheme.
- Other info: Enjoy diverse learning opportunities and a dynamic work environment.
- Why this job: Make a real difference in people's journeys while working independently and flexibly.
- Qualifications: Full HGV driving licence required; we’ll help you gain it if needed.
The predicted salary is between 31405 - 41000 £ per year.
As an HGV Recovery Driver, you'll often work independently, but the moment you step out of your truck, you become a source of calm and confidence. With empathy and resilience, you'll support members through stressful moments, using your technical expertise to recover vehicles safely and efficiently. Whether it's transporting a vehicle to a garage or helping someone reach their destination, you'll make a real difference in their day and their journey.
Responsibilities
- Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns, helping them get back on the road quickly.
- Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
- Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.
- Staying solution-focused and compliant with EU Regulations & WTD, representing The AA with professionalism and a drive to always 'Push for Better.'
Requirements
- A full Category C (HGV Class 2) driving licence is essential. If you already hold a Category CE (HGV Class 1) licence – great! If not, don’t worry – we’ll support you in gaining it.
- A valid Driver CPC (Certificate of Professional Competence) and a digital tachograph card.
- Confidence using and adapting to new technology – we’ll provide the tools; you bring the curiosity.
- Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don’t stick to a schedule.
Salary and Working Hours
- Salary: Guaranteed minimum c. £34,885 for CE (HGV 1) licence, £31,405 for C (HGV 2) licence.
- On Target Earnings: £41,000 for a CE licence, and £35,000 for a C licence.
- Shifts: Rolling roster, work 18 days out of every 28, with two full weekends off.
- Standard Shift Duration: 9 hours and 45 minutes, including a 45-minute break.
- Flexibility Required: While standard shifts are under 10 hours, end-of-shift flexibility is essential. You may be required to work up to 12 hours (including breaks) depending on operational needs.
Benefits
- 23 days annual leave (increases with service) + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re proud to be an inclusive employer and welcome people from all backgrounds. At The AA, you’re encouraged to be yourself, thrive in your role, and feel like you truly belong.
Recovery Driver in Cardiff employer: The Automobile Association
The AA is an exceptional employer for HGV Recovery Drivers, offering a supportive work culture that values empathy and resilience. With competitive salaries, comprehensive benefits including a generous pension scheme, and diverse learning opportunities, employees are empowered to grow in their careers while making a meaningful impact on customers' lives. Located across varied locations, the role provides flexibility and independence, ensuring that every day brings new challenges and rewards.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Driver in Cardiff
✨Tip Number 1
Get to know the company! Research The AA and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As a Recovery Driver, you'll need to think on your feet. Try role-playing different roadside scenarios with a friend to build your confidence and prepare for those tricky questions.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss how you adapt to new technology, as it’s crucial for the role. Share examples of how you've used tech in past jobs to solve problems or improve efficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join The AA family. Don’t miss out on this opportunity!
We think you need these skills to ace Recovery Driver in Cardiff
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how you can solve problems on the spot and handle various roadside situations with confidence.
Emphasise Your Customer Service Skills:As a Recovery Driver, you'll be supporting customers during stressful moments. Share examples of how you've delivered exceptional service in the past, showing empathy and resilience.
Be Clear About Your Flexibility:We need drivers who can adapt to different shift patterns, including evenings and weekends. Make it clear in your application that you're flexible and ready to meet operational needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you started on your journey with The AA!
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle recovery. Familiarise yourself with common roadside issues and how to solve them. This will not only show your expertise but also help you feel more confident during the interview.
✨Show Empathy
As a Recovery Driver, you'll be dealing with stressed customers. Practice how you would reassure someone in a tough situation. Think of examples from your past experiences where you've helped someone feel calm and supported.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work varied shifts. Highlight any previous experience you have with flexible working hours, as this shows you're ready to adapt to the demands of the job.
✨Dress for Success
Even though the role involves working outdoors, make sure you present yourself well for the interview. A smart-casual outfit can go a long way in making a good first impression, showing that you take the opportunity seriously.
