At a Glance
- Tasks: Shape customer engagement using Pega Customer Decision Hub and drive impactful campaigns.
- Company: Join one of the UK's most trusted brands with a mission to keep Britain moving.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic team environment with strong career development potential.
- Why this job: Make a real difference in customer communications and enhance engagement strategies.
- Qualifications: Experience in product ownership and a passion for customer-centric solutions.
The predicted salary is between 50000 - 60000 £ per year.
Job Overview
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we're got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. This is a pivotal role within the CATHIE Product Ownership team, focused on shaping how we use the Pega Customer Decision Hub (CDH) to drive smarter customer engagement and retention across the AA Road business. You'll play a hands‑on role in delivering and continuously improving a platform that sits at the heart of our customer communications. Working closely with Retention Strategy and Marketing teams, you'll turn ideas into action, defining, refining and delivering decisioning and campaign requirements through CDH. Acting as the bridge between Commercial and Technology, you'll translate business needs into practical platform changes that are delivered efficiently and with confidence. You'll take ownership of backlog management, delivery coordination and platform governance, ensuring priorities are clear and changes are implemented to a high standard with the right controls in place. Alongside this, you'll build strong expertise in CDH, helping stakeholders understand its full potential while identifying opportunities to optimise how we engage with customers. From outbound campaigns to emails and customer communications, you'll support decisioning activity across multiple channels, making sure customer journeys are consistent, effective and delivered reliably every time.
Product Owner - Pega Customer Decision Hub in Cardiff employer: The Automobile Association
The Automobile Association is an excellent employer, offering a dynamic work culture in Oldbury where innovation thrives. With a strong focus on employee growth, you will have the opportunity to collaborate with talented teams while enjoying generous benefits such as 25 days of annual leave and a pension scheme, making it a rewarding place to advance your career in data science.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Pega Customer Decision Hub in Cardiff
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like The Automobile Association!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at The Automobile Association would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at The Automobile Association through your school's career services!
We think you need these skills to ace Product Owner - Pega Customer Decision Hub in Cardiff
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner - Pega Customer Decision Hub, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner - Pega Customer Decision Hub position at The Automobile Association. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at The Automobile Association
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
