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- Tasks: Help customers with their driving journey through chats and calls, ensuring a smooth experience.
- Company: Join the AA Driving School & BSM, a leader in customer service.
- Benefits: Enjoy 23 days annual leave, discounts, and a supportive work environment.
- Why this job: Make a real difference in people's lives while enjoying flexible working hours.
- Qualifications: Strong customer service skills and experience with various communication methods.
- Other info: Great career progression opportunities and a fun team atmosphere.
The predicted salary is between 20700 - 26100 £ per year.
Company description
Role: Customer Advisor – Driving School
Location: Cardiff - Dynamic Working
Salary: £23,100
Shift Pattern: Monday-Friday 9am-5pm
Full Time/Permanent
At the AA Driving School & BSM, you’ll put the customer at the focus of everything you do. We’re on the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey. We’re looking for strong customer service advisors, ideally with a history of dealing with customers via different contact methods such as webchat and telephony.
You’ll be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm… so your weekends are your own!
You will:
- Inbound & Outbound Contact Handling: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.
- Customer Journey Management: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.
- Complaint Resolution & Ownership: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.
- Admin & Financial Tasks: Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately.
- Service Excellence & Product Knowledge: Deliver high-quality service, promote self-serve options, stay informed on products, and maintain professionalism during busy periods.
What’s in it for me?
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
- Ability to purchase extra holidays
- Free AA breakdown membership after you start your employment
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme
- Plus, so much more!
Customer Advisor - Non Forecasted Volume in Cardiff employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Non Forecasted Volume in Cardiff
✨Tip Number 1
Get to know the company! Research the AA Driving School & BSM, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you’ve successfully resolved customer issues. Be ready to share these experiences during your interview to demonstrate your expertise.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at the AA Driving School & BSM.
We think you need these skills to ace Customer Advisor - Non Forecasted Volume in Cardiff
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've put customers first in previous roles, especially if you've handled queries through webchat or calls.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the specific role. Mention how your background aligns with the responsibilities of a Customer Advisor at AA Driving School.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Automobile Association
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've handled customer queries or complaints effectively, especially through webchat or phone calls. This will show that you understand the role and can deliver the world-class service they’re after.
✨Familiarise Yourself with the Company
Do a bit of research on the AA Driving School and BSM. Understand their values, mission, and the services they offer. Being able to discuss how you align with their goals during the interview will definitely impress them and show your genuine interest in the position.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, like resolving a complaint or managing a busy period. Prepare some scenarios from your past experiences that highlight your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the company.
