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- Tasks: Manage customer interactions and support learners on their driving journey.
- Company: Join the AA Driving School & BSM, a leader in customer service.
- Benefits: Enjoy a competitive salary, flexible hours, and weekends off.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong customer service skills and experience with various communication methods.
- Other info: Be part of a supportive team with opportunities for growth.
The predicted salary is between 20700 - 26100 £ per year.
Location: Cardiff - Dynamic Working
Salary: £23,100
Shift Pattern: Monday-Friday 9am-5pm
Full Time/Permanent
At the AA Driving School & BSM, you will put the customer at the focus of everything you do. We are on the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey. We are looking for strong customer service advisors, ideally with a history of dealing with customers via different contact methods such as webchat and telephony.
You will be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm… so your weekends are your own.
You will:
- Inbound & Outbound Contact Handling: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.
- Customer Journey Management: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.
- Complaint Resolution & Ownership: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.
- Admin & Financial Tasks: Complete daily admin including emails, Motability reports.
Customer Advisor in Cardiff employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Cardiff
✨Tip Number 1
Get to know the company! Research AA Driving School & BSM, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about putting customers first, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that Customer Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at AA Driving School & BSM.
We think you need these skills to ace Customer Advisor in Cardiff
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've put customers first in previous roles, especially if you've handled queries through webchat or calls.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Customer Advisor role. We love seeing candidates who take this extra step.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Automobile Association
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about times when you went above and beyond for a customer or successfully resolved a complaint. This will show that you understand the importance of putting the customer first.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your skills align with managing inbound and outbound contact, as well as your approach to customer journey management. This shows that you're genuinely interested in the role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or resolving complaints. Practising your responses can help you articulate your thoughts clearly during the interview. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Enthusiasm for the Company
Research the AA Driving School & BSM and be ready to express why you want to work there. Mention their commitment to providing world-class customer experiences and how you can contribute to that mission. A little enthusiasm goes a long way in making a positive impression!
