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- Tasks: Lead the strategy and development of innovative insurance products for the AA.
- Company: Join one of the UK's most trusted brands with a diverse range of services.
- Benefits: Enjoy 25 days leave, pension contributions, discounts, and career development opportunities.
- Other info: Be part of an inclusive culture that values diversity and empowers you to thrive.
- Why this job: Make a real impact on customer outcomes and drive sustainable growth in insurance.
- Qualifications: Proven experience in product management within FCA regulated environments.
The predicted salary is between 60000 - 80000 £ per year.
Location: Basingstoke Hybrid Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
A Summary
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
You’ll lead the strategy and development of the AA’s Insurance Broker product portfolio, covering Motor, Home and a range of additional insurance products. From shaping new propositions to enhancing existing products, you’ll play a key role in driving sustainable growth, delivering excellent customer outcomes and ensuring full FCA compliance. Leading the Broker Product Management team, you’ll work closely with colleagues across Compliance, Legal, Pricing, Trading, Change and Operations to deliver innovative, customer-focused products that meet both commercial and regulatory objectives. You’ll also represent the Insurance Division at key customer and conduct forums. A major focus of the role is championing fair value for customers. You’ll oversee product governance, lead annual product reviews and use insight and performance monitoring to continuously improve our products and customer outcomes.
What will I be doing?
- Defining and delivering the Insurance product strategy and roadmap to support customer, commercial and regulatory objectives
- Leading the ongoing development and optimisation of the AA’s Insurance Broker product portfolio
- Owning product fees, charges and add-on pricing strategies to deliver fair value and profitability
- Monitoring product performance, customer outcomes and conduct metrics to drive continuous improvement
- Identifying risks, trends and opportunities and implementing effective, timely solutions
- Making key product decisions balancing customer needs, commercial performance and regulatory requirements
- Collaborating with cross-functional teams to enhance customer experience and improve product performance
- Managing product governance, conduct risk and FCA compliance across the Insurance Broker portfolio
- Building strong relationships with internal stakeholders and third-party partners to deliver shared objectives
- Acting as a subject matter expert and senior leader within the Broker Extended Leadership Team
What do I need?
- Proven experience leading Product Management teams within an FCA regulated environment
- Strong understanding of insurance products, pricing structures and fair value principles
- Excellent commercial awareness supported by strong analytical and strategic thinking skills
- Deep knowledge of FCA regulation, Consumer Duty and customer outcome frameworks
- Ability to balance customer outcomes, commercial performance and operational delivery
- Confidence influencing stakeholders and leading cross-functional initiatives across complex environments
- Track record of building, developing and leading high-performing teams
- Strong governance and risk management capability with experience managing regulatory change
- Customer-focused approach with the ability to use data and insight to identify risks and opportunities
- Resilient and collaborative leadership style with the flexibility to operate strategically and hands-on when needed
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Head of Product Management - Broker - NonVolume in Basingstoke employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product Management - Broker - NonVolume in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real deal.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great opportunity to reiterate your enthusiasm for the role.
We think you need these skills to ace Head of Product Management - Broker - NonVolume in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Product Management role. Highlight your experience in FCA regulated environments and your understanding of insurance products, as these are key to what we're looking for.
Showcase Your Leadership Skills: We want to see how you've led teams and driven product strategies in the past. Share specific examples that demonstrate your ability to balance customer needs with commercial performance, as this is crucial for the role.
Be Data-Driven: Use data and insights to back up your achievements. Whether it's improving customer outcomes or enhancing product performance, showing us how you've used analytics will make your application stand out.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Automobile Association
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the AA's insurance products, especially in the Broker space. Familiarise yourself with their features, pricing structures, and how they deliver fair value to customers. This will not only show your enthusiasm but also your capability to lead product management effectively.
✨Demonstrate Your Regulatory Knowledge
Given the importance of FCA compliance in this role, brush up on relevant regulations and frameworks like Consumer Duty. Be prepared to discuss how you've navigated regulatory challenges in past roles and how you would ensure compliance while driving product innovation at the AA.
✨Showcase Your Leadership Style
As a potential leader of the Product Management team, it's crucial to convey your leadership style. Share examples of how you've built high-performing teams and fostered collaboration across departments. Highlight your ability to balance strategic thinking with hands-on involvement when necessary.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about past experiences where you identified risks or opportunities in product management and how you implemented effective solutions. This will demonstrate your analytical skills and customer-focused approach.